Responsibilities

• Community Management
• Monitor and engage with the jane iredale community across social channels using our community management platform, Nectar Social.
• Respond to comments, questions, and direct messages in a timely, friendly, and on-brand manner.
• Escalate customer service questions or sensitive issues to the appropriate team members.
• Identify trends, recurring questions, and opportunities for community engagement.
• Help track and share notable community feedback and social conversations.
• Content Coordination
• Work with Brand Marketing Director to brief the Creative team on social content needs, including campaign assets, product features, launches, and timely social moments.
• Assist with gathering product information, imagery, copy points, and references needed for content development.
• Support the Social team with content scheduling, publishing, and day-to-day social needs as needed.

Requirements

• 3-4+ years of experience in social media, digital marketing, and influencer marketing, in beauty or wellness, preferred.
• Extremely well versed with Instagram, TikTok, Facebook, YouTube and other major social platforms.
• Strong written communication skills and an understanding of brand voice and tone.
• Ability to work independently, take initiative, and follow through on projects in a fast-paced environment.
• Proficiency with Microsoft Office.
• A proactive, positive, hands-on attitude with a willingness to jump in wherever needed.
• Strong interest in beauty, wellness, social media, and digital culture.
• Excellent organizational and communication skills.

Preferred

• Previous experience in social media, marketing, PR, beauty, or a related field is a plus.