Closes: June 28, 2026

Job Description
As a member of the DevOps team, this role contributes to the reliability, operation, and continuous improvement of customer and Enterprise Communications technologies by participating in on-call and operational support activities and by executing prioritized backlog work to implement, enhance, and sustain key platforms. This role has a particular focus in Amazon Connect and cloud-based, code-driven, IVR solutions that support critical business workflows.

Responsible for planning, analysis, design, implementation, training and support of infrastructure technology systems. Direct responsibility for researching and engineering technical solutions, project estimates and operating budgets. Maintains Customer and vendor relationships. Maintains a technology leadership role, credentials and expertise. Recommends technology cycles and executes end-of-life technology refresh programs. Executes assignments under minimal direction. Frequently manages or is a resource on five or more concurrent projects. Responsible for availability of infrastructure technology systems and quality of operating units. Expected to meet deadlines and budgets. Mentors and provides direction to operational staff. Errors and omissions generally create significant business impact.

• Serve as the primary technical resource for Amazon Connect, including design, configuration, implementation, enhancement, and ongoing support of contact center capabilities such as routing, queues, contact flows, prompts, and IVR experiences.
• Support the reliability and operational health of communications platforms by participating in on-call rotations, troubleshooting incidents, resolving production issues, and restoring service in a timely manner.
• Engineer, maintain, and optimize cloud-based contact center and voice solutions using Amazon Connect and related AWS services, while ensuring solutions are secure, scalable, resilient, and aligned with business needs.
• Provide engineering and support for Microsoft Teams voice and VoIP-related solutions, helping to integrate enterprise communications services across contact center and collaboration platforms.
• Develop, maintain, and support code-based infrastructure and deployment processes, including infrastructure as code, source control, automated build and release pipelines, and configuration management practices.
• Execute prioritized backlog work to deliver new features, platform enhancements, technical debt reduction, lifecycle maintenance, and continuous improvement initiatives for communications technologies.
• Partner with infrastructure, networking, security, application, and business teams to gather requirements, design solutions, coordinate implementations, and support successful production outcomes.
• Create and maintain technical documentation, standards, operational procedures, and support runbooks; provide knowledge transfer, mentoring, and guidance to peers and operational staff as needed.
• Monitor platform performance, analyze trends, and recommend improvements to availability, customer experience, supportability, and operational efficiency across enterprise communications systems.
• Available to be on call 24x7 through a rotation.

• BA/BS in Information Systems, Computer Science, MIS, Mathematics, Engineering or related field 
• Background and previous experience in administering and designing Amazon Connect services
• AWS and/or Microsoft certifications relevant to cloud communications engineering are preferred. Amazon Connect-specific training or badges, Microsoft Teams voice certification, and SBC-related certifications are highly desirable

• Experience administering and supporting Microsoft Teams voice solutions, including call queues, auto attendants, and SBC integration such as AudioCodes

• Experience using Git-based platforms and infrastructure-as-code deployment pipelines, including Azure DevOps, to manage, promote, and deploy Amazon Connect code and configuration changes

Hiring Range: $42.46 to $55.21 per hour

• 6 years of relevant experience in an enterprise-size company (500 or more employees).
• Technology management skills with success in a balanced value driven customer relationship and productivity model; demonstrated technology leadership abilities
• Excellent communication skills with a successful track record in a high demand, cross-functional, multi-discipline team environment.
• Strong process orientation and a clear understanding of the value delivered by developing and validating engineering models with business requirements.

Hiring Range: $48.25 to $63.21 per hour

• 8 years of relevant experience in an enterprise-size company (500 or more employees).
• Knowledge of operations and delivery concepts, principles, standards, tools, techniques, and methodologies.
• Ability to communicate effectively with teammates, enthusiastic about providing guidance and passing on knowledge, experience, and lessons learned to team members, and works well in a team environment and matrix organization.

Hiring Range: $54.90 to $72.20 per hour

Other combinations of education and experience may be considered.

Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with additional day(s) determined by the manager. 

To Apply We encourage you to apply as many of our positions have multiple levels to account for an incoming employee’s various knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical, dental, and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

To learn more, please visit our benefits website at https://avistabenefits.com/.

We are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse, skilled, and engaged workforce.

In compliance with state laws, we provide the full salary range for each position, along with the typical hiring range based on qualifications, experience, and internal equity. The full salary range for this position is $42.46 to $89.49 per hour. Questions regarding compliance with this requirement can be directed to humanresources@avistacorp.com.

Pre-employment screening requirements  
Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review. 

Avista’s Commitment to Equal Opportunity Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.