Job Description
Kapolei Headquaters
Make a Life-Saving Impact Every Day
Under the direction of Manager of Support Services of Blood Bank of Hawaii, the Support Services Administrator is responsible for day-to-day administrative coordination and support of a matrix organization to enhance operation and management effectiveness.
Benefits

• 100% Health, Dental, and Vision Insurance
• Matching 401(k) Plan
• Fully paid Training
• Paid Time Off
• Career Development and Training
• Opportunities for Promotion
• SAVING LIVES EACH DAY!
  

Key Responsibilities

• Office Management: vendor and business partner and internal/external stakeholder relationships, managing office equipment and supplies, telecommunications, inter office correspondence, training and utilization of tools (basic software, client portals etc.).
• Operations administrative support and coordination: logistics, scheduling, data analytics, reports, internal and external communications, regulated functions.
• Business communications; all forms of correspondence and presentations (verbal, written, internal/ external facing memos etc.).
• Management and leadership administrative support: calendar management, travel, coordination of events, coordination of meetings (including in person, hybrid and remote), meting record keeping (including scribing, documentation etc).
• Records management: efficient and effective records retention, retrieval and transfer processes.
• Process development and process improvement: participates in initiatives, projects and teams to develop new processes and procedures.
• Document management: coordinates and assists with the development of standardized, regulated and unregulated control documents (SOPs, Job aids, training materials etc.).
• Business analytics and presentations: assists with business related reports, statistics and basic analytics including compiling and organizing for internal and external written and oral presentations.
• Takes ownership in professional development and continuing education by participating in independent study, training, and professional networking opportunities.
• Performs other duties and responsibilities as assigned.
  

Qualifications
Education:

• High School Diploma
• Associate’s degree or Business School Graduate (preferred)
  

Experience

• Minimum three (3) years’ experience in one or all of the following, preferred: office management, administrative support.
  

Skills & Competencies

• Takes personal ownership and accountability for personal and team outcomes; self-motivated, reliable, organized and prepared. Adopts a growth mindset incorporating constructive feedback and experiential learnings for course correction and improvement.
• Strong oral, reading and written communication skills to interact effectively with a variety of internal and external colleagues.
• Excellent interpersonal interactions, effectively demonstrating empathy, emotional intelligence and a customer service mindset.
• Ability to manage multiple tasks and projects with attention to detail and follow through to meet deadlines with accuracy and consistency.
• High degree of professionalism: respect, integrity, teamwork, attendance and composure even under challenging, fluid situations.
• Good organizational and time management skills with the ability to prioritize tasks.
• Ability to work independently with minimal oversight.
• Ability to work as part of a team to productively collaborate and meet goals/objectives.
• Maintains strict confidentiality regarding all organizational matters, both internal and external.
• Proficiency with basic business software such as Microsoft Suite (such as Word, Excel, Outlook, PowerPoint, Visio) and office equipment.
  

Additional Requirements

• Professional, business-like appearance
• Good attendance
• Flexible with schedule and ability to work long hours – able to adjust work schedule and days off to meet operational needs.
  

Job Type

• Full-time
  

Compensation

• Pay Rate: $55K
  

Location:

• Kapolei Headquarters
• Required
  

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