Responsibilities

• Lead membership sales, retention, and service initiatives while overseeing front desk operations and developing a high-performing team through hiring, coaching, training, and performance management.
• Drive membership growth through strategic outreach, promotional events, community engagement, and outstanding customer service, while ensuring accurate communication of programs, services, and membership options.
• As a Manager on Duty, you'll play a vital role in facility operations, service recovery, and maintaining a safe and welcoming environment for all.
• This position is responsible for leading membership sales, promotional outreach, front desk conversion activity, membership onboarding, retention, and member experience workflows at the community center.
• The incumbent supervises member services associates and front desk staff, ensures consistent sales and service standards, manages prospect follow-up and tour conversion processes, supports marketing and promotional campaigns, monitors membership performance metrics, and provides Manager on Duty coverage on a rotational basis.

Requirements

• Associate’s Degree in business, marketing, hospitality, recreation, health administration, communications, or related field. (Required)
• Equivalent experience accepted in lieu of degree (Preferred)
• 1 - 2 years of experience in in membership sales, customer service, hospitality, recreation, retail sales, healthcare access, call center, front desk operations, or related member-facing sales/service environment. (Required)
• Up to 1 year of experience in a lead, coordinator, supervisor, or shift leadership role. (Required)
• 3 - 4 years of experience in a fitness center, community center, recreation, healthcare, hospitality, retail, or member-based service environment with responsibility for sales, promotion, retention, or revenue growth. (Preferred)
• Excellent written, verbal, interpersonal, conflict-resolution, organization, sales, promotion, computer, documentation, and customer relationship skills.
• Working knowledge of Word, PowerPoint, Excel, Outlook, registration systems, point-of-sale systems, membership platforms, and lead tracking tools.
• Basic Life Support (BLS) Required May be obtained within 90 days of employment.

Preferred

• Equivalent experience accepted in lieu of degree (Preferred)
• 3 - 4 years of experience in a fitness center, community center, recreation, healthcare, hospitality, retail, or member-based service environment with responsibility for sales, promotion, retention, or revenue growth (Preferred)

Benefits

• We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.