Reports to the Practice Manager of the respective site within BMG. In collaboration with the Practice Manager, is responsible for the effective coordination of all daily operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient physician office. Responds to daily operational issues when the Practice Manager is absent or unavailable.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Assists in the overall operational staffing support functions of the assigned facility by:

• Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for the nursing, radiology and laboratory areas.
• Supervising the nursing care area, lab area and radiology department; also coordinating patient care and supervising and instructing all staff.
• Participating in the compilation of information for employee performance appraisals; also assisting with employee relations matters, such as corrective actions and disciplinary actions.
• Assisting the Practice Manager with interviewing prospective new employees; also providing a comprehensive orientation for new employees.
• In collaboration with the Practice Manager, developing training and education for the staff; also utilizing other sources.
• Maintaining smooth daily operations in the nursing care unit, lab area and radiology department; also maintaining excellent public relations.
• Conducting regular unit meetings to keep employees informed of directives, policies and procedures.
• Hiring/selection and (if necessary) termination of employees, under the supervision of the Practice Manager. Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed.

Assists with maintaining a smooth-functioning and efficient physician office by:

• Assisting with the development of fee schedules.
• Participating in the budget process with the Practice Manager; also assisting with the effective management/control of expenses.
• Assisting with decisions on selecting vendors and purchasing supplies/equipment.
• Reviewing charge posting and coding for accuracy.
• Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees.
• Supervising the daily deposits in order to ensure accuracy and timeliness.
• Working closely with the Practice Manager on the accounts payable processes.
• Handling all mail and correspondence.
• Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds).
• Assisting in monitoring the telephone system.
• Ordering, tracking and maintaining an inventory of supplies.

Providing the seamless operation of the physician office in order to promote ongoing effective customer service by:

• Collaborating with the Director/Practice Manager on marketing and advertisements for the site.
• Responding immediately to patient concerns and/or complaints; also ensuring that patients are treated in a friendly and highly effective manner.
• Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Director/Practice Manager as necessary.
• Keeping the Director/Practice Manager apprised of all issues which have the potential for a disruption of service.
• Working collaboratively with the Director/Practice Manager to address Physician issues.
• Serving as the communication resource, especially in the absence of the Director/Practice Manager (conveying information which comes from BMG's main office and general operations-related information, etc.).

Plays a key role in the development and maintenance of the physician office's information systems by:

• Making changes in the Physician appointment scheduling template as necessary.
• Assisting in the development of plans for hardware and software needs.
• Facilitating the timely implementation of information system changes.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Apprizing the Practice Manager, in a timely manner, of unusual situations requiring additional assistance or support.
• Participating in continuous quality improvement by identifying areas of opportunity and initiating the necessary actions.
• Maintaining records, reports and files as required by established policies and procedures.
• Completing other job-related duties as directed.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an associate or bachelor's degree in nursing is required; advanced clinical or business education is preferred. A minimum of three years of related healthcare experience is required. Requires a minimum of three years of supervisory/management experience, and three years of experience working in a physician practice(healthcare) is required. Proficiency with coding systems - - such as ICD-9-CD, CPT-4 (HCPCS) - - was attained, is required. A current license to practice as a Registered Nurse in Indiana is required.

Knowledge & Skills

• Requires a working knowledge of general medical office methods, practices and procedures and medical record file systems.
• Requires a working knowledge of third-party reimbursement procedures and requirements, including Medicare/Medicaid and commercial insurance carriers.
• Requires a working knowledge of medical terminology, anatomy and physiology and the ability to utilize established and specialized technical coding processes.
• Demonstrates proficiency in computer skills (i.e., data entry, word processing and spreadsheets) and familiarity with EHR.
• Demonstrates the strong leadership skills necessary to gain the cooperation and support from the staff and Physicians.
• Requires the organization and analytical skills necessary to analyze situations/problems and provide timely resolution and work effectively with day-to-day problems.
• Demonstrates the interpersonal and communication skills (both verbal and written) necessary to deal effectively with a diverse group of people and provide clear and effective explanations.
• Demonstrates a strong interest in the ongoing development of one's leadership skills and also the desire to participate in management development activities.

Working Conditions

• Works in a medical office environment.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.