Req number: R7386
Employment type: Full time
Worksite flexibility: Onsite Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary We are looking for a motivated Outreach Analyst - Bilingual ready to take us to the next level! If you have strong customer service experience and bilingual Spanish-speaking skills and are looking for your next career move, apply now.
Job Description
We are looking for an Outreach Analyst - Bilingual to assist SunPass customers and potential customers at outreach events throughout the State. This position will be full-time, on-site, and a 6–12-month contract . With employees expected to work onsite 5 days per week. This role will feature a flexible work schedule including weekends, as well as statewide travel, which may include overnight stays.
Only work authorizations that will not require sponsorship now or in the future will be considered.
What You’ll Do
Assist SunPass customers and potential customers at outreach events located throughout the State with inquiries regarding the SunPass Program
Combine product knowledge, good work ethics, effective time management, and customer service skills to meet performance standards that positively reflect the SunPass image
Prepare outreach activity reports and provide feedback to assist with program improvements
Perform other duties or special projects as required
What You'll Need
Required:
Valid driver’s license is required
Strong face-to-face or phone customer service experience
Ability to communicate effectively, verbally, and in writing
Strong knowledge of principles and processes for providing customer service
Ability to maintain composure in a fast-paced environment
Ability to use internet applications and Microsoft Office Products
Ability to research and analyze information
Strong time management skills
Preferred:
Bilingual Spanish Speaker
Knowledge of the SunPass Program
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
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Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
$22.04 per Hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.