Student Care and Accountability Coordinator
Hampton, VA
$50K/yr – $60K/yrFull time
Posted 4 weeks ago
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Job Description
Posting Summary
Working Title
Student Care and Accountability Coordinator
Role Title
Prog Admin Specialist I
Role Code
19211-SW
FLSA
Nonexempt
Pay Band
04
Position Number
29300077
Agency
Virginia Peninsula Community College
Division
Virginia Peninsula Community College (Div)
Work Location
Hampton - 650
Hiring Range
$50,000-$60,000
Emergency/Essential Personnel
No
EEO Category
2-Professionals
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Yes
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
M-F; 8 am to 5 pm
Sensitive Position
No
Job Description
Virginia Peninsula Community College changes lives, empowers students to succeed, and enhances the social and economic vitality of the region through high-quality education and workforce training, excellent service, and innovative partnerships.
The Student Care and Accountability Coordinator provides comprehensive support for student behavior, conduct, and well-being. This role serves as a hearing officer, adjudicates student conduct cases, co-leads and coordinates the Student Conduct Hearing Board, and actively supports the College’s Care Team.
The coordinator manages Maxient workflows and case processes, triages student conduct complaints and concerns, and leads campus-wide marketing, programming, and training initiatives related to student conduct and conflict education. This position plays a vital role in fostering a respectful, safe, and supportive learning environment.
Under the direction of the Dean of Retention and Student Support, the Coordinator addresses student well-being and behavioral concerns across the College and connects students with appropriate services and resources. The role develops and implements college-wide policies, procedures, training, and educational initiatives related to student behavior and student support. The coordinator partners closely with management and staff to determine effective, legally compliant responses consistent with college policies.
The coordinator also serves as a designated independent, neutral, and confidential resource to assist students in conflict management and resolution through informal methods such as consultation, negotiation, and mediation. The coordinator supports the cultivation of a safe, inclusive, fair, and caring educational community that promotes learning and personal development. Responsibilities include, but are not limited to: managing the College’s non-academic student conduct process; coordinating individual and organizational conduct cases; implementing a comprehensive educational approach to help community members understand their individual and collective rights and responsibilities; developing and expanding educational programming focused on conflict resolution, student skill-building, and restorative practices; employing equity-minded best practices in student conduct and conflict education case management.
This position is designated as a
The Student Care and Accountability Coordinator provides comprehensive support for student behavior, conduct, and well-being. This role serves as a hearing officer, adjudicates student conduct cases, co-leads and coordinates the Student Conduct Hearing Board, and actively supports the College’s Care Team.
The coordinator manages Maxient workflows and case processes, triages student conduct complaints and concerns, and leads campus-wide marketing, programming, and training initiatives related to student conduct and conflict education. This position plays a vital role in fostering a respectful, safe, and supportive learning environment.
Under the direction of the Dean of Retention and Student Support, the Coordinator addresses student well-being and behavioral concerns across the College and connects students with appropriate services and resources. The role develops and implements college-wide policies, procedures, training, and educational initiatives related to student behavior and student support. The coordinator partners closely with management and staff to determine effective, legally compliant responses consistent with college policies.
The coordinator also serves as a designated independent, neutral, and confidential resource to assist students in conflict management and resolution through informal methods such as consultation, negotiation, and mediation. The coordinator supports the cultivation of a safe, inclusive, fair, and caring educational community that promotes learning and personal development. Responsibilities include, but are not limited to: managing the College’s non-academic student conduct process; coordinating individual and organizational conduct cases; implementing a comprehensive educational approach to help community members understand their individual and collective rights and responsibilities; developing and expanding educational programming focused on conflict resolution, student skill-building, and restorative practices; employing equity-minded best practices in student conduct and conflict education case management.
This position is designated as a
- Responsible Employee (mandatory crime reporter).
- Deputy Title IX Coordinator – Title VI
- Threat Assessment team member
- Campus Security Authority
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Multiple years of experience in a student conduct, care, and accountability center, educational administration, or related area.
- Experience managing staff and overseeing operations.
- Demonstrated understanding of and a commitment to: the community college mission and purpose; teaching and learning; high academic standards; and student success
- Knowledge and experience using integrated software systems and Microsoft applications
- Skilled in establishing and maintaining effective working relationships with students, faculty/staff, and the public
Knowledge
Abilities
- Student development theory and its practical application.
- Current trends and literature in case management (preferred).
- Higher education principles, practices, procedures, and student affairs best practices.
- Student conduct administration, crisis response, and non-clinical case management.
- Demonstrated knowledge of statutory and regulatory compliance (e.g., Clery Act, FERPA, Title IX, Tittle VI, VAWA, Drug-Free Schools and Communities Act, Stop Campus Hazing Act). Skills
- Excellent verbal and written communication skills; able to effectively engage diverse stakeholders and produce clear, analytical reports.
- Strong leadership and interpersonal skills with a proven ability to build relationships and foster collaboration.
- Advanced critical thinking and problem-solving skills; able to assess complex situations and make timely, sound decisions.
- Expertise in conflict resolution, mediation, and crisis de-escalation, maintaining a safe and supportive environment.
- Highly organized with strong attention to detail; committed to accuracy, quality, and continuous improvement.
- Proven ability to manage multiple priorities and perform effectively in fast-paced environments.
- Strong interviewing and investigative skills with systematic information gathering and documentation.
- Proficient in Microsoft Office 365 and experienced with secure databases and student information systems.
- Ability to use standard office equipment and conduct/case management systems to support operations.
Abilities
- Demonstrated ability to establish, maintain, and foster positive, collaborative working relationships with diverse stakeholders, including students, faculty, staff, administrators, and external partners.
- Strong critical thinking and decision-making skills, with the ability to exercise sound judgment to complex situations, and determine appropriate courses of action in alignment with policies and procedures.
- Ability to synthesize information from multiple sources to make informed student centered recommendations.
- Comprehensive understanding of, and ability to interpret, apply, and clearly communicate college policies, procedures, rules, and regulations.
- Strong commitment to maintaining confidentiality and exercising discretion in handling sensitive information, while maintaining professionalism and neutrality.
- Demonstrated ability to develop and facilitate trainings, presentations, and educational programs to diverse audiences.
- Willingness and ability to travel and work across multiple campus locations as needed
Additional Considerations
Experience participating in the development and implementation of goals, objectives, and policies. · Experience working in an office setting. · Experience complying with the Clery Act, Title IX, and/or Drug Free Schools and Communities Act is highly preferred. Prior experience serving on a behavior intervention team is preferred. · Familiarity with a student conduct platform. · Experience with higher education systems and platforms such as Maxient, Symplicity Advocate, Navigate, Datatel Colleague, SIS, or Google Workspace.
Operation of a State Vehicle
Yes
Supervises Employees
Yes
Required Travel
Minimal
Posting Detail Information
Posting Number
CLS_4560P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
07/02/2026
Job Close Date
07/16/2026
Open Until Filled
Agency Website
vpcc.edu
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
