Responsibilities

• Take briefs end-to-end. Develop concepts, present options with rationale, refine through review, and ship final files in the right format for the right channel. When a brief is ambiguous, ask the question that unblocks it.
• Hold the visual bar. Across digital and print, the output should look intentional. When something isn't working, articulate why and offer an alternative.
• Build and extend the design system — for people and for agents. Centralize standards and assets so the team isn't rebuilding the same thing twice, and encode those standards into the AI tools the rest of the company uses so brand consistency doesn't depend on someone remembering the rules.
• Know where AI doesn't belong. Keep human review in the places that matter — brand, legal, and messaging compliance — and design the process so those checks actually happen.
• Source and lead contractors. Find and vet the freelancers and specialists we need, brief them clearly, review to the same standard you hold yourself to, and own the final delivery.
• Participate in creative reviews. Present your own work, give useful feedback on your peers', and help raise the bar for the team.
• Run your own pipeline. Prioritize across simultaneous projects, communicate status, and flag risks early.

Requirements

• 8+ years of professional design experience
• A portfolio with a strong body of social work, and demonstrated range across the rest of digital (web, ads, email) and print (collateral, signage, event)
• Experience in technology, SaaS, or B2B
• Fluency in Figma and Adobe Creative Cloud (Photoshop, Illustrator, InDesign at minimum)
• Working knowledge of design systems, components, and Figma libraries
• Experience preparing print-ready files with correct specs — bleeds, color, file formats — for production vendors
• Demonstrated fluency with AI tools across design tasks — ideation, variation, retouching, layout — and the systems instinct to turn that into something a whole team can use, not just a personal shortcut
• A strong eye for typography, hierarchy, and layout
• Excellent communication skills, and the ability to articulate and defend design decisions
• Experience sourcing, briefing, and managing freelance or agency creatives

Preferred

• Pharma, healthcare, or other regulated-industry design experience
• Familiarity with MLR review and how it shapes creative decisions
• Motion design and short-form video (After Effects, Runway, or similar)
• Web and dev collaboration experience — Figma dev mode, working with engineers on implementation
• Brand system development: contributing to the system, not just executing within it
• Experience building AI workflows for other people — writing agent instructions, prompt libraries, or templates that non-designers actually use

Benefits

• We have some great benefits for a firm at our stage: 401(k) w/matching, all kinds of insurance (including matching HSA and pets!), commute from your kitchen, Open PTO (which leaders use!), remote stipend, yearly education budget, and working with some of the smartest yet humblest and respectful people in the business