Responsibilities

• Execute the SMG brand narrative as defined by the CBxO — ensuring shared values, vision, and commitment to care are consistently expressed across all channels and communities.
• Lead the day-to-day management of external marketing agencies, ensuring aligned strategy, clear messaging, and measurable outcomes across all media channels.
• Develop and execute culturally attuned, consumer-facing campaigns — especially during Medicare Advantage enrollment periods (OEP, AEP, SEP).
• Work cross-functionally with internal teams (digital, community, broker engagement, brand, provider relations) to ensure messaging consistency and campaign support.
• Partner closely with insurance brokers and healthcare partners — serving as the key marketing liaison to sales channels and strategic health system relationships, ensuring brand messaging supports enrollment goals and partner alignment.
• Serve as the operational owner of brand execution — translating CBxO-defined brand architecture, voice and tone, and community storytelling guidelines into day-to-day campaign and agency work across Korean, Chinese, and Vietnamese audiences.
• Monitor campaign performance, generate insights, and optimize results across traditional and digital channels.
• Ensure operational excellence in budgeting, timeline management, and internal approvals.

Requirements

• 7–12 years of experience in consumer marketing, with a strong background in agency management and multicultural brand strategy.
• Prior experience in healthcare, Medicare Advantage, or mission-driven sectors preferred.
• Demonstrated ability to manage external agency relationships, hold vendors accountable to outcomes, and translate strategic direction into executed campaigns.
• Passion for community-focused storytelling, empathy-driven messaging, and inclusive branding.
• Excellent communicator and collaborator across cross-functional teams.
• Korean language proficiency a plus, but not required.
• Chinese and Vietnamese language skills a plus

Benefits

• Health Coverage You Can Count On: Full employer-paid HMO and the option for a flexible PPO plan.
• Wellness Made Affordable: Discounted vision and dental premiums to help keep you healthy from head to toe.
• Smart Spending: FSAs to manage healthcare and dependent care costs, plus a 401(k) to secure your future.
• Work-Life Balance: Generous PTO, 40 hours of sick pay, and 13 paid holidays to enjoy life outside of work.
• Career Development: Tuition reimbursement to support your education and growth.
• Team Fun: Paid company outings and lunches because we work hard, but we also know how to have fun!