Responsibilities

• Collaborates closely with Marketing and Service teams to develop strategic product planning initiatives.
• Serves as a hands-on manager and mentor, driving the development of staff and processes within Marketing and related teams.
• Leads a team of professionals to enhance equipment capabilities, supporting the sales organization by expanding paper options, optimizing sample output quality, and resolving substrate issues that affect equipment serviceability.
• Manages all Media Lab personnel and operations, including media analysis and availability coordination with paper mills and suppliers.
• Oversees the triage of media-related service escalations, working in partnership with Marketing and upstream factories to align processes, publish qualified materials, and address customer concerns effectively.
• Lead all aspects of the Customer Experience Center (CIC), including meeting/demo preparation and post-mortem analysis.
• Manage a diverse team: product experts, press operators, customer service reps, and finishing experts.
• Coordinate with CIC staff and field teams to fulfill print sample requests and ensure adherence to process standards.
• Support customer events (PPS, LFS, ESS) and represent senior management as a presenter and liaison with vendors/speakers.
• Oversee executive involvement in customer visits: confirm attendance, prepare briefing documents, and align meeting goals.

Requirements

• Bachelor's degree in a relevant field or equivalent experience required, plus 9 years of related experience and management of 2 or more regular full-time employees.
• Executive presence and presentation skill level.
• Must be 100% comfortable with public speaking.
• Demonstrated ability to organize and plan projects.
• Excellent analytical, problem solving and communication skills.
• Ability to achieve customer satisfaction & loyalty.
• Must be able to work well in cross-functional teams and building cross-functional consensus.
• Effective negotiation skills (agencies and vendors).
• Requires up to 25% travel (valid driver's license and acceptable driving records necessary).

Benefits

• -Employee referral bonus
• -Employee discounts
• -“Dress for Your Day” attire program (casual is welcome, based on your job function)
• -Volunteer opportunities to give back to our local community
• -Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
• We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.