Sr. Manager, Customer Growth Activation

New York City, NY (On-site)

$108K/yr – $180K/yrSenior Level7+ years expFull time

Posted 20 hrs ago

Job Summary

Own the end-to-end delivery of cross-functional customer growth initiatives, from strategy and business cases to execution and measurement, coordinating across finance, analytics, product, stores, marketing, and operations.

Lead portfolio governance and milestone tracking
Build business cases and secure funding
Collaborate with multiple functions to align priorities and deliver customer growth outcomes

Job Description

Responsibilities

Translate customer growth strategies and behavioral objectives into actionable initiatives, programs, and roadmaps.
Identify and prioritize opportunities that accelerate customer growth and support enterprise objectives.
Ensure initiatives are aligned to defined customer behavior changes, growth priorities, and business goals.
Develop business cases to support investment decisions and strategic initiatives.
Quantify customer impact, business value, costs, risks, and resource requirements.
Partner with Finance, Analytics, and business leaders to validate assumptions and expected outcomes.
Secure stakeholder alignment, funding, and resource commitments for approved initiatives.
Partner across Merchandising, Stores, Marketing, Loyalty, Digital, Product & Technology, Operations, Supply Chain, and Finance to align priorities, requirements, and execution plans.
Drive alignment and resolve challenges across teams to ensure successful delivery of customer growth initiatives.
Establish governance, accountability, and success measures for key initiatives.

Requirements

7+ years of experience in strategy, program management, consulting, business transformation, customer strategy, or related fields.
Proven ability to lead complex cross-functional initiatives and influence senior stakeholders.
Strong business case development, financial analysis, and strategic planning capabilities.
Experience translating strategy into execution and delivering measurable business results.
Exceptional communication, stakeholder management, and executive presentation skills.
Strong analytical mindset with the ability to synthesize information and drive decision-making.

Preferred

Retail, customer strategy, marketing, loyalty, digital, or omnichannel experience preferred.

Bloomingdale's

3.3 Glassdoor

Bloomingdale’s is America’s only nationwide, full-line, upscale department store. A division of Macy’s Inc., it currently operates 32 Bloomingdale's stores, 21 Bloomingdale's The Outlet stores, and four Bloomie's stores in California, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, and Washington. In addition, Bloomingdale's has an international presence with a location in Dubai and Kuwait. We are currently looking for leaders who will help shape our future. At Bloomingdale’s, we seek talented creative people with a passion and entrepreneurial spirit who enjoy the fast paced, exciting world of retail. Having a strong interest in fashion as well as being a natural collaborator helps! In short, we want people with a desire to grow professionally as well as personally because at Bloomingdale’s we provide the tools for both.When you join the Bloomingdale’s family, you are now part of an organization deeply committed to giving back to the communities near and afar. Through strategic philanthropic marketing campaigns or local grass roots efforts, Bloomingdale’s is committed to making a difference.Although Bloomingdale’s is part of a Fortune 100 Corporation, we hold true to the family values of our founding brothers, Joseph and Lyman Bloomingdale. As large as we may become, we will remain intimate and operate Bloomingdale’s with the utmost integrity like a family run business.At Bloomingdale’s, we will always have passion for the business and compassion for each other.

New York, New York, USA

7.5K employees (1,121 in marketing)

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