Sr. Director, Card Partnerships- Head of Customer Communications Delivery & Operational Strategy

McLean, VA (On-site)

$239K/yr – $272K/yrDirector/Executive7+ years expFull time

Posted 1 day ago

Job Description

Responsibilities

  • Defining the multi-year strategic objectives and roadmap for the Partnerships agenda, translating executive intent into executable programs and initiatives.
  • Leading moderate to large sized teams to drive complex projects and programs by providing strategic direction.
  • Designing, developing, and managing projects in a complex dynamic environment, revising needs to meet changing requirements
  • Ensuring projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk
  • Owning executive-level communications, roadmaps, and reporting to provide transparency on progress, key risks, and resource requirements to senior leadership.
  • Establishing and maintaining robust engagement models with key stakeholders, including dedicated partners, legal/compliance, technology leads, and business operations as well as Accountable Executives to align on decisions
  • Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
  • Building relationships and collaborating with key stakeholders to ensure delivery of commitments and our well managed obligations
  • Directing the design and implementation of workflow solutions to drive consistency and efficiency across the Partnerships delivery environment.
  • Driving continuous improvement in risk management practices by challenging existing processes and leveraging data, technology, and industry best practices.

Requirements

  • Bachelor’s Degree or Military experience
  • At least 7 years of Project Management experience
  • At least 3 years of Financial Services experience
  • At least 3 years of People Management experience

Preferred

  • Masters degree
  • 10+ years of Project Management experience
  • 5+ years of Financial Services experience
  • 5+ years of People Management experience

Benefits

  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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Capital One

3.8 Glassdoor

At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

Founded in 1994
McLean, Va, US
62K employees (2,158 in marketing)
67% recommend to a friend
80% CEO approval

Salaries

Posted range

$239K/yr – $272K/yr

Taken straight from the job posting.

See all Capital One salaries

Funding

Total Funding
$5.5B
Last Raise
$2.8B
Post IPO Debt, 6 months ago

Funding History

  • Sep 2025
    Post IPO Debt • $2.8B
  • Jan 2025
    Post IPO Debt • $1.8B
  • May 2023
    Post IPO Equity • $954M

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Monthly Google Ads Budget
$12.3M
Traffic Source Mix
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16.9%
Direct
77.4%
Referral
3.7%
Social
1.2%
Paid
0.6%

Headcount Trend

Current headcount: ~81.6K

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