Sr. Customer Business Manager, Naturals
Downers Grove, IL (Remote)
Posted 5 weeks ago
Job Description
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Date: Aug 19, 2026
Location: Downers Grove, IL, US, 60515
Company: Glanbia
- Lead business development and growth initiatives across Whole Foods, Sprouts, Trader Joe's, and other Natural Channel accounts
- Manage distributor relationships with UNFI and KeHE to maximize distribution, execution, and customer reach
- Own all aspects of customer development, including opportunity identification, relationship management, customer service interface, annual planning, and trade fund management
- Build and deliver annual business plans that align customer priorities with GPN growth objectives
- Identify, prioritize, and activate growth opportunities across assigned customers and distribution partners
- Lead Joint Business Planning initiatives with key customers where applicable
- Develop and deliver strategic selling presentations centered on assortment, pricing, promotion, category trends, and financial performance
- Build and execute customer-specific assortment, pricing, promotional, and distribution strategies
- Lead customer negotiations related to trade investments, promotional plans, pricing, and new item placements
- Create compelling category and consumer selling stories using syndicated data and marketplace insights
- Identify and capitalize on opportunities to expand distribution, assortment, and merchandising support across the Natural Channel
- Own customer and channel P&L performance, including trade spend optimization and return on investment
- Manage all trade planning activities, ensuring effective allocation of promotional investments
- Develop accurate sales forecasts and manage business performance against plan
- Monitor business results and develop corrective action plans when necessary to achieve revenue and profitability targets
- Lead and influence distributor partners, including UNFI and KeHE, to deliver customer, brand, and financial objectives
- Manage broker relationships to ensure execution excellence and alignment to strategic priorities
- Translate customer and channel strategies into actionable execution plans
- Monitor distribution, shelving, merchandising, and promotional performance to ensure successful in-market execution
- Support key customer meetings, trade shows, promotional events, and industry functions
- Partner with Sales Strategy, Category Management, Revenue Growth Management, Trade Development, Marketing, and Supply Chain teams to develop customer-specific growth plans
- Collaborate with internal stakeholders to ensure seamless execution of customer initiatives and promotional programs
- Share customer and channel insights that influence broader business strategies and priorities
- Serve as a Natural Channel expert within the organization
- Contribute to team culture by demonstrating and promoting Glanbia's core values
- Work remotely while maintaining the flexibility to travel as business needs require
- Bachelor's degree and 5+ years of experience in CPG, Natural Channel sales, or broker-led sales environments
- Strong analytical, financial, and forecasting capabilities
- Proficiency with syndicated data sources such as SPINS, Circana/IRI, and Nielsen
- Advanced Microsoft Excel proficiency and strong working knowledge of Outlook and Teams
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Glanbia Nutritionals
Our origins lie in Irish dairy co-ops and farming. We built our business on the love of pure, fresh food and nutrition, and that love continues to guide everything we do today. In fact our name, in Irish, literally means “pure food.”From our humble start, we’ve expanded our portfolio significantly, and now stand at the cutting-edge of the nutritionals industry. But we haven’t lost touch with our roots. We still do business in the same down-to-earth way, creating mutually beneficial, long-term relationships with our partners. Today we operate on a much bigger scale—we are the number one provider of whey based nutritional solutions globally, the number one producer of American-style cheese, and the number two producer of premixes in the world. We’ve earned our position at the forefront of the industry by continually investing not only in technology and insights, but also in people—our Glanbia colleagues as well as our customers and partners. We create resources and actively share information to help all of us achieve long-term success.Glanbia Nutritionals mixes our expertise in food science and the value chain, our intimate knowledge of our customers and their categories, and our dedication to the craft and art of nutrition in perfect measure. This is the recipe for superior partnerships and mutual success—a recipe that no one else offers.Better nutrition, built around you.
