Responsibilities

• Design content plans for key audiences, initiatives, or programs, balancing competing priorities and ambiguous requests while quarterbacking a team of internal and external experts to create high-quality, multi-channel content.
• Advise cross-functional partners on content approach and channel strategy, co-creating content strategy in direct partnership with marketing and business leadership.
• Shape thought leadership themes for key domains, partnering with subject matter experts to create blogs, webinars, and other long-form thought leadership assets that bring SPS Commerce and Supply Chain topics to life.
• Leverage sophisticated AI tools to increase velocity and value throughout the process, from defining content plans to publishing.
• Lead new content initiatives and projects from planning through execution, building early proof points (flagship pieces, pilot series, or franchises) that demonstrate the value of investing further in a given content territory.
• Partner directly with SPS's AI engineers to prototype, test, and refine new AI-assisted content workflows, from research and drafting to structured, machine-readable formats.
• Run structured pilots on new AI tools and workflows, documenting what works, what doesn't, and why, before wider rollout.
• Mentor and provide feedback to other writers on the team, helping onboard new content creators to SPS's editorial standards, AI workflows, and content vision.

Requirements

• 7+ years of prior relevant experience in content marketing, copywriting, journalism, or a related field, with a track record of senior individual-contributor impact.
• Excellent written and verbal communication skills, including editing and storytelling across formats and channels, with the ability to influence partners within and outside the immediate team.
• Experience in retail, supply chain, or retail technology, with direct experience working with or for retailers/brands.
• Demonstrated curiosity about AI and a track record of experimenting with new tools and workflows ahead of the broader team.
• Proven ability to lead content initiatives independently, presenting strategic recommendations to senior stakeholders and incorporating their feedback.
• Demonstrated experience designing content strategies for key audiences or initiatives, with an understanding of full-funnel marketing from thought leadership to demand generation.
• Portfolio or project examples to demonstrate ability to create content for multiple channels and audiences, including web, email, social, and video.
• Familiarity with SEO/AEO principles, content performance metrics, and testing/optimization frameworks.
• Proven ability to translate ambiguous business priorities into a clear, actionable content plan.
• Strong editorial craft and experience mentoring or coaching other writers, with the proven ability to give constructive, specific feedback that helps others improve.

Benefits

• SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.