Sr. Communications & Email Marketing Associate

Chicago, IL (Remote)

$90K/yr – $120K/yrSenior Level4+ years expFull time

Posted 12 hrs ago

Job Summary

Own end-to-end lifecycle marketing campaigns across email, SMS, and push channels to acquire, engage, and retain customers, while leading experimentation, analytics, and cross-functional collaboration with product and engineering.

Lead multichannel campaigns to optimize acquisition, retention, and engagement
Build dashboards, analyze data, and translate insights into actions
Collaborate with product management and engineering on marketing features

Job Description

Responsibilities

Build and execute email, SMS, and push marketing campaigns to drive new customer acquisition, retention, and engagement
Support day-to-day tasks including, but not limited to: developing, launching, analyzing and iterating on A/B tests to improve the overall customer experience
Debug technical issues related to HTML/CSS, journeys, lists, and other aspects of email execution
Monitor and maintain email deliverability, reduce spam compliants, and improve open and click-through rates
Build and maintain dashboards to investigate anomalies and monitor and report on performance
Utilize competitive marketing research and product intelligence to understand the competitive landscape
Collaborate with our PM and engineering teams to create requirements and assist with the development of marketing-related features

Requirements

4+ years of experience in email, CRM, or lifecycle marketing, preferably in financial services or other highly regulated industries
Proficiency in multichannel marketing platforms such as Iterable, Braze, Marketo, or similar automation tools
Strong technical skills including knowledge of HTML/CSS and working with SQL for querying relational databases
Advanced analytical skills with the ability to interpret complex datasets and translate insights into actions
Experience in A/B testing, multivariate testing, and journey optimization
Proven experience with project management, including the ability to prioritize tasks and adapt to shifting business priorities
Comfortable leveraging AI tools to improve workflow efficiency and campaign quality
Exceptional written communication skills, strong sense of ownership, and attention to detail

Preferred

Experience working in a remote environment
Experience with referral and affiliate marketing
Experience with Figma, Canva, Validity/Litmus

Benefits

Flexible Paid Time Off
Health Benefits with generous medical, dental and vision insurance plans
401(k) with matching contribution
Paid Family Leave
Annual Wellness & WFH Subsidies
Employee Referral Program
Remote first culture with convenient downtown office in the heart of the city

NinjaHoldings

4.3 Glassdoor

NinjaHoldings was founded in 2017 by a team seeking to revolutionize the way everyday Americans interact with financial services. Through our CreditNinja and NinjaCard brands, we empower people overlooked by traditional financial institutions to take control of their finances via a full suite of digital banking and lending products, providing incentives and rewards along the way as we guide them on a path to financial improvement. Through our EDGE brand, we help companies better understand their customers by offering a package of bespoke underwriting, fraud detection, and analytics services. With offices in Chicago, Miami, and around the world through the power of remote work, we are a lean and innovative team always seeking like-minded talent to join us in our fight to disrupt consumer finance.

Founded in 2017

Chicago, Illinois, USA

133 employees (13 in marketing)

www.ninjaholdings.com

86% recommend to a friend

100% CEO approval