Responsibilities

• The Loyalty & Credit Program Specialist will support the day-to-day execution of loyalty, credit, direct mail and gift card program initiatives designed to grow membership, increase spend and drive visit frequency.
• This role partners closely with the manager to help bring program strategies to life through organized execution, cross-functional coordination and timely follow-through.
• Responsible for supporting internal and external partners in the planning, calendarization, creative development, execution and analysis of Loyalty & Credit program initiatives, while also coordinating direct mail programs for the Brand.
• This role serves as a key execution contact for third-party partners and works closely with internal creative teams to help manage briefs, offer details, timelines, assets, approvals and program launch readiness.
• Support loyalty, credit, direct mail and gift card program initiatives through organized day-to-day execution including creative brief development, offer coordination, timing, versioning and launch readiness.
• Support test-and-learn initiatives by tracking execution details, helping gather results and documenting learnings.
• Serve as a day-to-day execution contact for third-party program partners.
• Coordinate with internal creative teams & external partners on briefs, offer messaging, creative requests, routing, feedback, approvals and final asset delivery.
• Support cross-functional relationships across Marketing, Data & Analytics, CRM, Legal, Finance, Store Operations and external partners to keep program execution moving forward.
• Track partner deliverables, timelines and open items to help ensure programs launch accurately and on schedule.

Requirements

• College degree preferred, ideally in Marketing, Business or a related field.
• Minimum 2+ years of experience in marketing, loyalty, credit, program coordination, project coordination or a comparable role.
• Strong Excel and PowerPoint skills.
• Experience supporting projects, timelines, go-to-market planning and cross-functional processes.
• Ability to prioritize and complete multiple tasks and meet deadlines in a fast-paced environment.
• Strong planning, organization and follow-through skills.
• Clear, concise communicator, both verbal and written.
• Comfortable working with internal teams, creative teams, and third-party partners to coordinate details and resolve open items.
• Ability to develop strong working relationships with members of the cross-functional and external teams.
• Proactive, solutions-first approach with the ability to communicate risks, changes and next steps clearly.

Preferred

• Experience coordinating with creative teams or outside agencies preferred.

Benefits

• Medical, dental, vision insurance & 401(K).
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.