Software - Customer Service Intern (Paid Internship) - Hybrid
East Lansing, MI (Hybrid)
Posted 3 months ago
Job Description
Why You’ll Love Working Here:
Position Overview:
Responsibilities:
- Provide excellent customer service to our customers through live chat and email through a ticketing system platform, and handle incoming customer calls.
- Interact with customers in a professional manner to gather information on specific issues to solve their problems
- Take initiative to help solve problems for customers and then pass information along to the appropriate team to try and prevent future issues from happening
- Assist customers with account status inquiries, subscription management and answer presales and post sales questions
- Capture critical product and customer data to help improve the customer experience and create efficient business processes
- Learn and understand the key concepts and uses of the TechSmith software, as well as a working knowledge of TechSmith Software
- Talk to customers about how our products can solve their challenges
- Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
- Meet and exceed any assigned individual or team goals
- Multi-task and excel in a fast-paced environment
- Understand our competitors and know our products' advantages
- Other duties as assigned
Required Skills and Background:
- A team player with a positive attitude is essential.
- Must be resourceful, self-motivated, customer-focused, and able to work on a team
- Excellent verbal and written communication skills
- Must be detail oriented
- Interest in technology, specifically software applications
- Good organization skills and capability to multi-task
- You must be legally authorized to work in the United States
- You must be enrolled for at least 6 credits (undergrad) or 3 credits (grad) for fall and/or spring semesters to be considered for an internship with TechSmith Corporation. Summer class enrollment is not required.
- Must be able and willing to participate in this internship over the course of two consecutive semesters at a minimum.
- Must be pursuing a degree in communications, social sciences, hospitality, International Relations, or other related field.
Preferred Skills:
- Proactive and self-motivated—you take initiative and thrive in a fast-paced environment.
- Reliable and professional—a strong work ethic and a history of dependability.
- Strong problem-solving skills—able to think critically and resolve issues efficiently.
- Experience in customer service or sales is a plus but not required.
- Multilingual skills in French, German, or Spanish are a plus but not required.
Compensation and Benefits
- Competitive pay based on skills and experience. This is an hourly position with TechSmith Corporation. Hours are based on a consensus between you and your supervisor. We require a minimum of 12 hours per week; however, hours are limited to 18 hours per week.
If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email recruiting@techsmith.com with a description of your request and contact information.
TechSmith Corporation
People understand information better when it’s communicated visually. When the content you create, the emails you send, or the courses you teach aren’t visual, people tune out and retain less of the information you’re trying to share. We understand that it can feel intimidating to create visual content. You may feel you don’t have the skills or time to do it on your own, but TechSmith software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.For more than 30 years, TechSmith has helped thousands of businesses and millions of people worldwide create and share professional-quality content that drives results. No pro skills required. Whether you need to make a tutorial for your product, train someone on a new piece of software, teach an entire online course, or simply show someone a process, you can quickly create high-impact images and videos for more engaging communication.Plus, with TechSmith, you’re never truly on your own. We have a huge library of tutorials, webinars, assets, and other resources to help you learn more. And, our world-class technical support is always ready to answer your questions.It’s really that easy. See for yourself with a free trial of our software, or connect with us to get practical tips and grow your skills. You’ll delight your customers, coworkers, students, and other learners — and transform the way you teach, train, and explain.
Software - Customer Service Intern (Paid Internship) - Hybrid
TechSmith Corporation · East Lansing, MI · Hybrid
