Responsibilities

• This position is responsible for developing a social media calendar that manages and grows customer acquisition and customer loyalty across ACE through a strong and consistent social media presence.
• Work cross-functionally to create campaigns that increase reach and raise awareness of our products and services.
• Monitor and triage social media comments and messages to retain and win back customers and build a positive online community.
• Create high levels of satisfaction among users on social media platforms including Facebook, Instagram, LinkedIn, and Twitter.
• Support eBusiness team with other digital marketing initiatives as required.
• Post creation and execution: Create consistent presence on social networking sites such as Facebook, Instagram, LinkedIn, and Twitter across ACE to support member benefits, advocacy initiatives, and employee retention and recruiting efforts.
• Ensure strong reach and engagement with every post, this requires but is not limited to writing copy, sourcing assets, tagging partners, and using appropriate hashtags.
• Vet and approve posts submitted through Khoros.
• Customer care: Serve as a member service liaison to the online communities.
• Respond to and resolve questions and comments and escalate member issues to appropriate departments for resolution.

Requirements

• Bachelors Marketing Preferred
• 1-3 years Brand advertising, digital/interactive advertising, or social media marketing. Preferred
• Advanced writing and editing skills, with special emphasis on social media content with understanding of how to optimize content for online consumption.
• Advanced analytics and research skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office products (Word, Excel, Powerpoint, Outlook).
• Skill in managing profiles and accounts such as Facebook, Twitter, LinkedIn and YouTube, as well as Pinterest, TikTok and other emerging social media platforms.
• Strong organizational skills and keen attention to detail.
• Capability to manage multiple projects simultaneously.
• Ability to prioritize workload, thrive in a fast-paced environment, and meet demanding deadlines.

Preferred

• Experience with Khoros or similar social media management platforms.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)