Responsibilities

• Support the Social Community Experience Team in daily community management across multiple social platforms.
• Monitor and engage with online communities to strengthen brand presence and customer relationships.
• Manage customer inquiries and expectations through clear, timely, and professional communication.
• Stay informed on social media trends, emerging platforms, and best practices to identify new engagement opportunities.
• Assist with reporting and analytics to track community performance and growth.

Requirements

• Comfortable working independently in a remote environment.
• Strong understanding of current TikTok trends and social media culture.
• Passion for social media, community building, and customer engagement.
• Familiarity with social media management tools (e.g., Sprout Social or similar).
• Self-motivated and proactive, with the ability to manage tasks independently.
• Excellent written communication skills with attention to tone, brand voice, and detail.
• Strong organizational skills and the ability to manage multiple priorities or channels simultaneously.

Preferred

• Quick learner who takes direction and feedback well.
• Interest or experience in social listening, analytics, or customer care.
• Previous social media or marketing internship experience preferred.
• An eye for design or basic familiarity with Canva/Adobe Creative Suite is a plus.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!