Social Media & Customer Service Assistant

Wading River, NY (On-site)

Salary Not AvailableEntry LevelFull time

Posted 2 weeks ago

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Job Summary

Own the light social content machine for local projects, blending photo/video capture, quick edits, and community engagement while supporting campaigns and office ops.

  • Content creation and publishing across YouTube, TikTok, Instagram, Facebook, Reddit, and more.
  • Social listening and engagement to grow online presence and respond to customer inquiries.
  • Support campaigns, promotions, and office operations with a sharp eye for brand consistency and local relevance.

Job Description

Responsibilities

  • Visit job sites to capture high-quality photos and videos of our work.
  • Edit videos and create engaging content for YouTube, TikTok, Facebook, Instagram, Reddit, and other social media platforms.
  • Create posts, write captions, and schedule content.
  • Help grow our online presence and increase customer engagement.
  • Monitor social media accounts and respond to comments or messages when needed.
  • Assist with marketing campaigns and promotional ideas.
  • Answer incoming customer calls professionally.
  • Schedule appointments and assist with dispatching.
  • Process customer payments.
  • Perform data entry and maintain accurate customer records.

Requirements

  • Experience with social media content creation and video editing.
  • Familiarity with YouTube, TikTok, Facebook, Instagram, and Reddit.
  • Experience using CapCut, Canva, Adobe Premiere, or similar editing software.
  • Strong communication and customer service skills.
  • Organized, dependable, and able to multitask.
  • Comfortable working in a fast-paced office environment.
  • Valid driver's license with reliable transportation for local travel to job sites.
  • 100% in-office position.

Preferred

  • Photography or videography experience.
  • Experience with Meta Business Suite or other social media management tools.
  • Experience in customer service, dispatching, or office administration.
  • Basic knowledge of HVAC, plumbing, construction, or home services is a plus, but not required.

Benefits

  • Starting pay of $22.00 per hour, based on experience.
  • Full-time, year-round employment.
  • Opportunities for growth and advancement.
  • Friendly and supportive team environment.
  • Variety in your work, with opportunities to be creative while helping support daily office operations.

Marketing Team

Marketing Roles Posted (Last 30 Days)
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