Responsibilities

• Content scheduling and publishing
• Schedule and publish approved content across Instagram, Facebook, LinkedIn, YouTube Shorts, X, and other platforms
• Adapt formatting per platform including captions, image sizing, link placement, and native upload requirements
• Run the QC checklist on every post before it goes live, no exceptions
• Community management
• Monitor comments, DMs, and mentions across all client accounts multiple times daily
• Triage interactions: respond directly to routine ones, draft (but do not send) anything requiring the Social Media Manager's input, and escalate anything high-risk within a defined SLA
• Maintain an escalation log for anything flagged upward
• Reposting and cross-posting
• Execute the reposting cadence built by the Social Media Manager across platforms

Requirements

• 2 to 4 years of experience in a social media coordination, community management, or digital marketing execution role, agency experience strongly preferred
• Hands-on experience scheduling and publishing content across Instagram, Facebook, LinkedIn, and other major platforms
• Familiarity with social media scheduling tools such as Sprout Social, Later, Buffer, or similar
• Strong attention to detail, you catch formatting issues, broken links, and typos before they go live
• Comfortable managing multiple client accounts simultaneously without letting anything slip
• Organized and self-directed, you maintain systems rather than waiting to be reminded
• Clear written communication skills for community management responses and internal flagging
• Comfortable working in a fast-paced remote environment with defined processes and tight turnaround times

Preferred

• Experience with Canva for basic asset resizing and formatting
• Familiarity with social analytics tools and pulling platform-level data exports
• Experience in legal, professional services, or other regulated industries
• Comfort with project management tools such as Asana, Monday, or Notion
• Experience supporting a social media manager or working within a defined content workflow

Benefits

• PTO