Social Commerce Manager, TikTok Shop Ops at SuperOrdinary | West Hollywood, CA | $70K/yr – $90K/yr

SuperOrdinary

Social Commerce Manager, TikTok Shop Ops

West Hollywood, CA (Hybrid)

$70K/yr – $90K/yrManager3+ years expFull time

Posted 5 weeks ago

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Job Summary

Own end-to-end social commerce and creator operations for a TikTok Shop driven program, turning data into action from campaign setup to partner management and cross‑functional execution.

Social Commerce Ownership: Run day-to-day TikTok Shop campaigns, product setup, sampling workflows, and GMV delivery.
Creator & Affiliate Ops: Source, brief, and manage creators and affiliate collaborations end to end.
Performance & Brand Growth: Track metrics, analyze funnels, and surface insights to optimize campaigns and scale product launches with the Brand Lead.

Job Description

Responsibilities

Execute Social Commerce Campaigns: Own day-to-day execution across the TikTok Shop backend, including campaign setup, shop management and monitoring, product setup, sampling workflows in-system, content tracking, and GMV delivery.
Drive Creator & Affiliate Operations: Manage creator outreach and communication, maintain ongoing creator relationships, and coordinate affiliate and paid collaboration programs from sourcing, briefing through posting.
Analyze Performance & Optimize: Track key metrics (GMV, traffic, conversion, CTR, CTOR, content volume, etc.), conduct funnel analysis, and surface insights to improve performance.
Support Brand Growth Initiatives: Executing assortment launches, promotions, pricing updates, and campaign registrations in close collaboration with the Brand Lead.
Coordinate Cross-Functionally: Work with ads, creative, operations, and external partners to ensure smooth execution and alignment across initiatives.
Own Reporting & Documentation: Maintain accurate performance reporting, trackers, and internal documentation; support weekly and monthly reporting for internal teams and brand partners.
Maintain Operational Excellence: Help monitor inventory status, shop health, product listings, and campaign readiness; proactively flag risks or issues.
Manage & Guide VAs: Oversee VA execution related to creator communication, sample management, data entry, and operational support; ensure accuracy and timeliness.

SuperOrdinary

3.7 Glassdoor

SUPERORDINARY IS THE PREMIER PARTNER FOR TODAY’S MOST DYNAMIC CONSUMER BRANDS. WE SPECIALIZE IN DRIVING DISCOVERY, EXPANSION, AND ACCELERATED GROWTH IN THE EVER-EVOLVING LANDSCAPE OF SOCIAL COMMERCE.

Founded in 2018

USA

112 employees (46 in marketing)

www.superordinary.co

65% recommend to a friend