Responsibilities

• Must be fluent in the Food Service and Customer Service revenue centers of the pie shop, while being well versed with the Toast computer system.
• Ensures all training procedures are being followed
• Manages, motivates, and encourages all employees to follow company standards and to provide unwavering customer service
• Handles any customer complaint while on duty to ensure the customers always leave happy
• Is present during peak business hours on each shift worked
• Manages labor while scheduled as supervisor and takes ownership of it
• Is comfortable using a slightly more aggressive style of management if necessary. For example, sending an employee home if a problem arises and willing to do whatever it takes to cover that position
• Is involved in sales building plans, company marketing initiatives and the execution of those plans with the General Manger
• Assists in ordering any restaurant supplies needed following pars already in place
• Consistently communicates with General Manager about concerns regarding employees performance, repeated customer needs, and overall physical condition of the building

Requirements

• Shift management: 2 years (Required)
• ServSafe Certification (Required)
• Day Shift (Required)
• Night Shift (Required)

Benefits

• Employee discount
• Flexible schedule
• Paid time off