As the Services & Warranty Category Lead, you’ll shape how customers experience Best Buy Services across stores, online and in their homes. You will lead the services and protection business, manage financial performance, and turn customer insights into clear offers, pricing and promotions. You will also guide a team and bring partners together to deliver a consistent experience.
This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
What you'll do

• Provide strategic input to marketing, retail, category, digital & technology, hardware, fulfillment operations in development of a customer experience plan reconciled with category and enterprise strategies.
• Own the services and protection P&L and build action plans to meet financial goals.
• Create and communicate the 12-month category plan across offers, pricing and promotions.
• Use customer, industry and digital insights to improve the experience across every channel.
• Lead vendor negotiations and align teams across category management, operations, technology, fulfillment and marketing.
• Track business performance and provide clear weekly, monthly, quarterly and annual updates.
• Coach and develop category leads and analysts through regular feedback, training and career planning.

Basic qualifications

• 4 years of experience in merchandising, e-commerce, marketing, operations, customer experience, vendor management, category management or services
• 1 year of direct or indirect people leadership experience, including work direction, coaching or mentorship
• 1 year of experience communicating and partnering with vendors or third parties

Preferred qualifications

• 4 years of experience in merchandising, e-commerce site management, merchandise planning for intangible products, services or financial planning
• 2 years of cross-functional team leadership
• 2 years of people management experience
• Experience developing and delivering short- and mid-term strategies
• Experience in ecommerce, category merchandising, or retail services

What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.