Responsibilities

• Partnering with Influential discipline leads to ensuring teams have appropriate staffing allocation across capabilities in strategy & analytics, performance media, creator, etc.
• Partner with SVP, Client Management lead in the profitability for the portfolio
• Ensure team is trained on all aspects of Influential ways of working and client management processes
• Implement training and development with action plans for each employee on team
• Have a client first mindset, see challenges, roadblocks, opportunities and pivots needed to support the day to day work
• Partner with SVP, Client Management lead to develop and lead client reviews, QBRs, milestone campaigns in support of excellence
• Monitor and track client’s performance objectives for all their existing initiatives to ensure program goals are being met/exceeded
• Work with teams to ensure the client develops trust in the portfolio team by overseeing client outputs and communication
• Ensure team is managing monthly billing reconciliation process and communicate to SVP, Groupe each month
• Stay apprised of industry trends and client verticals

Requirements

• 12+ years of experience working in a digital or advertising environment required
• Excellent engagement and negotiation skills across, client management, expectation management, and conflict resolution
• Experience and/or aptitude for working in a startup environment
• Exceptional organizational skills with the ability to handle multiple clients and priorities with discretion
• Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
• Thrives within a dynamic and evolving environment, competent at generating process and structure as needed to best activate the team
• Knowledgeable of all major social platforms including Instagram, Facebook, Pinterest, TikTok, Twitter, YouTube
• Insatiable curiosity and drive to learn and stay up to date on the latest trends and innovations in the social, influencer, and commerce space

Benefits

• medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.