Responsibilities

• The Senior Participant Communication Strategist develops, implements, manages and measures the participant communications strategy (multi-touch and multi-channel) for Empower's most high-profile and complex clients in the Large/Mega/Not-For-Profit market.
• The role combines financial services acumen with strategic communications, product knowledge, and client management to help improve retirement readiness.
• Ensures client satisfaction while managing client profitability with the entire service team.
• Responsible for accurate and timely communications relating to plan activity, as well as more strategic action-based campaigns to assist with changing participant behavior.
• Helps to improve financial education and overall participant wellness through creative tools; often spearheading the development of new resources.
• Reviews and recommends communication design and delivery strategies while managing a complex book of business.
• Will have ownership over participant communication budget, deliverables, quality control, timelines, metrics and planning.
• Regularly attends and presents new concepts or provides campaign updates during client meetings, whether in person, via webcast or phone.
• Explains complex concepts and builds consensus with client contacts.
• Through extensive experience, anticipates industry regulatory communication requirements and ensures appropriate communications are leveraged for plan sponsors.

Requirements

• Bachelor's degree in marketing, business, journalism, communications, finance or relevant field.
• Master’s degree preferred.
• Retirement industry experience; typically, a minimum of seven years, including knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance.
• Retirement communications experience; typically, a minimum of seven years, including experience with required and discretionary communication deliverables. Specifically, familiarity with variable data, personalization and multi-channel delivery approaches to communications.
• Project management skills.
• Client management experience; typically, a minimum of seven years, in corporate benefits, communications or marketing.
• Advisor/Intermediary relationship experience and an understanding of their role.
• Strong presentation skills, along with strong written and oral communication skills.
• High competency in Microsoft Office Suite, Salesforce and various workflow tools, along with aptitude to quickly learn other systems/software.
• Proven technical and persuasive writing skills, along with style guide knowledge, to efficiently write custom communications.

Preferred

• Master’s degree preferred.
• Retirement industry experience; typically, a minimum of seven years, including knowledge of defined contribution, defined benefit, non-qualified plans and financial services industry, including relevant regulatory compliance.
• Retirement communications experience; typically, a minimum of seven years, including experience with required and discretionary communication deliverables. Specifically, familiarity with variable data, personalization and multi-channel delivery approaches to communications.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.