Responsibilities

• Own the end-to-end SambaCloud experience across brand identity, information architecture, onboarding, playground workflows, APIs, model access, documentation, examples, and key user journeys
• Develop and maintain a prioritized experience roadmap that connects developer, community, partner, managed-customer, brand, and demo requirements
• Partner with Product and Engineering to translate experience goals into infrastructure, platform, security, reliability, and release requirements
• Define and drive integrations that connect SambaCloud to strategic partners, developer tools, community programs, campaigns, events, and managed-customer workflows
• Drive delivery planning across scope, milestones, quality, risks, dependencies, reviews, and escalation paths
• Build a repeatable demo-readiness program covering environments, API access, model availability, sample prompts, applications, data, scripts, observability, fallback plans, and presenter handoff
• Partner with Developer Relations, Product Marketing, Brand, Community, and Partner teams to turn priority use cases into polished, repeatable experiences for launches, events, customers, partners, and executive briefings
• Represent the needs of developers and managed customers in cross-functional planning and ensure that access, onboarding, entitlements, support, and experience gaps are addressed
• Define and monitor success metrics for activation, time to first successful request, engagement, integration adoption, demo reliability, issue resolution, and user satisfaction
• Maintain a clear release calendar and readiness dashboard; communicate status, tradeoffs, risks, and decisions to technical and business stakeholders

Requirements

• 7+ years of experience in developer experience, technical product management, technical program management, cloud platforms, ecosystem programs, solutions engineering, or a related role
• Strong understanding of APIs, cloud services, developer onboarding, model serving, and the workflows developers use to build AI applications
• Demonstrated experience owning a digital product or platform experience across user journeys, brand expression, integrations, releases, and operational readiness
• Experience coordinating complex technical delivery against clear milestones, acceptance criteria, and measurable outcomes
• Track record of coordinating complex releases, integrations, or demos across engineering, product, operations, marketing, and customer-facing teams
• Ability to test developer workflows hands-on, identify root causes, write clear requirements, and make practical prioritization decisions
• Excellent program management, written communication, stakeholder leadership, and risk-management skills
• High ownership and calm execution when timelines are tight and the experience must work

Preferred

• Experience with AI inference platforms, OpenAI-compatible APIs, large language models, agentic applications, or model playgrounds
• Experience owning developer portals, API consoles, SDKs, sample applications, credentials, usage visibility, or sandbox environments
• Experience designing or governing brand and user experience across a developer-facing product
• Familiarity with service reliability, incident workflows, observability, security reviews, and operational readiness for cloud products
• Experience supporting managed enterprise customers, high-visibility product launches, executive demonstrations, developer events, or customer proof-of-concepts
• Familiarity with delivery governance, acceptance criteria, change control, and performance reporting

Benefits

• Benefits Summary for US-Based, Full-Time Employment Positions SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.