Responsibilities

• Go-to-Market & Communications: Own end-to-end selling partner communications strategy for Promotions launches, feature releases, and ongoing engagement — ensuring clear, timely, and high-quality messaging across all channels
• Feedback Mechanisms: Establish and operate regular mechanisms (listening sessions, advisory councils, surveys, office hours) to hear directly from selling partners, synthesize insights, and channel feedback into the product roadmap
• Selling Partner Contact Reduction: Identify top drivers of selling partner contacts (cases, escalations, confusion points) related to promotions, define reduction targets, and drive cross-functional programs to eliminate friction
• Marketing Content: Develop compelling content for Accelerate, New Seller Summit, and other marquee events — partnering with marketing, product, and executive stakeholders to land our promotions value proposition
• Mechanism Building: Create scalable, repeatable processes (e.g., communication calendars, launch playbooks, feedback-to-roadmap pipelines) that raise the bar on how we engage selling partners on promotions
• Stakeholder Management: Coordinate across Product, Tech, Support, Marketing, and WW expansion teams to align messaging, prioritize pain points, and deliver a cohesive seller experience

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Demonstrated ability to build and scale operational mechanisms from scratch
• Experience owning go-to-market programs or selling partner/customer communications at scale
• Data-driven mindset: you measure what matters, set targets, and drive accountability
• Ability to synthesize qualitative feedback (from sellers, support, surveys) into clear, actionable themes
• Comfort operating in ambiguity and across multiple workstreams simultaneously
• Experience working directly with selling partners or external partners is a strong plus

Preferred

• Knowledge of general AI tools
• Strong written communication — you can craft executive narratives, selling partner-facing content, and internal mechanisms docs with equal ease

Benefits

• comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)