Responsibilities

• Build and run the infrastructure supporting annual planning, quarterly planning, roadmap reviews, and planning cycles.
• Create planning templates, planning calendars, dependency trackers, executive rollups, and portfolio cross-cuts that help leaders identify gaps, overlaps, sequencing risks, and capacity constraints.
• Build the workflows, reporting, and automation that keep planning running smoothly before, during, and after each planning cycle.
• Continuously improve planning systems as organizational needs evolve.
• Build and run the OKR operating system, including templates, reporting, status collection, executive summaries, and review cycles.
• Build KPI dashboards, scorecards, and reporting that provide visibility into priorities, progress, organizational health, and business performance.
• Create a consistent operating model for evaluating cross-functional initiatives and integrated marketing moments.
• Automate recurring reporting and executive rollups wherever possible while continuously improving the quality and usefulness of insights.
• Identify opportunities to simplify, standardize, and automate recurring work across Product and Marketing.
• Design and implement AI-enabled workflows that reduce manual planning, reporting, documentation, and coordination.

Requirements

• 8+ years of experience in program management, strategy & operations, marketing operations, product operations, business operations, or a related field.
• Demonstrated experience building and operating planning systems, reporting systems, or other cross-functional operating infrastructure.
• Proven ability to translate strategic direction into scalable workflows, systems, and organizational adoption.
• Experience driving complex cross-functional initiatives from concept through operationalization in a fast-paced, high-growth environment.
• Strong analytical and problem-solving skills, with the ability to use data to improve decisions and influence stakeholders.
• Exceptional cross-functional leadership skills and ability to influence without direct authority.
• Excellent written and verbal communication skills, including experience preparing executive-level reporting and recommendations.
• Demonstrated fluency with AI-enabled workflow design, automation, and process improvement, with experience applying AI to improve operational scale and efficiency.

Preferred

• Experience building or scaling a PMO, Product Operations, Marketing Operations, or Strategy & Operations function.
• Experience building planning systems, OKR systems, executive reporting, or organizational operating mechanisms.
• Familiarity with product development lifecycles and marketing operating models.
• Experience designing dashboards, executive reporting, or planning tooling.
• Experience leveraging AI to redesign workflows and improve organizational efficiency.