Responsibilities

• Owns C-Shopper's Customer Insights platform adoption and consumption for assigned User groups, in order to drive high platform usages and stickiness to improve 7-Eleven decision-making; leading to customer retention, trips and basket upsell opportunities.
• Retention and Pursuit responsibilities among assigned Vendors to meet revenues growth objectives each year.
• Pursuit responsibilities for engagement, adoption and high caliber usage, on-going, to cause and enable Users of the C-Shopper platform. Business analytics skilled professional to deliver the C-Shopper implementation, customer product support needs, and overall adoption best practices into assigned user groups within the assigned Vendor teams.
• Provides guidance and case studies to assigned user groups that demonstrate real, high-value insights that they should present to SEI Merchants, often vetting Users analysis prior to sharing with SEI Merchants.
• Partners with assigned User groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies for Supplier's products, including coaching assigned Vendors on Suppliers' opportunities.
• Deliver Vendor Users' success processes, including Users' onboarding, ongoing support strategies.
• Also delivers ad hoc project analytics and presentations, as needed, to support complex external user needs and select external Suppliers' commercial projects
• Helps define metrics for measuring C-Shopper program impact, Users' satisfaction, product Usages, and assigned User groups growth / productivity.
• Develop strong partnerships with client user groups.
• Develops change champions to drive focus on program objectives and milestones.

Requirements

• Bachelor's degree; Master's preferred.
• Experience: 2+ years of Customer Insights, Market Research, Business Analysis using C-Shopper Gateway platform or other retailer loyalty data platform.
• Experience analyzing retailers' customer or POS data and prescriptive actions in pricing, promo and assortment.
• Knowledge of both qualitative and quantitative methodologies in data analytics.
• Excellent verbal and written communication skills.
• Ability to engage an audience with effective, data-based story telling.

Preferred

• Master's preferred.