Senior Manager, Consumer & Cultural Communications

New York, USA (Hybrid)

$170K/yr – $195K/yrSenior Level7+ years expFull time

Posted 3 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Drive StubHub's sports communications strategy and media relations to own live-sports storytelling and demand signals.

  • Own comprehensive media relations across sports, business, and culture outlets.
  • Must-have: 7+ years in sports/consumer comms with proven earned-media results.
  • Standout: Data-driven storytelling and cross-functional alignment with Corporate/Policy teams.

Job Description

Responsibilities

  • Develop and execute a comprehensive sports communications strategy that builds StubHub's authority as the definitive platform for live sports experiences, driving earned media across tentpole moments including league kickoffs, women's sports growth, and global tournaments.
  • Own and grow sports media relations, building and managing relationships with sports, business, and culture reporters across print, digital, and broadcast outlets; serve as a trusted internal source on fan demand, loyalty trends, and cultural moments in sports.
  • Lead consumer-facing sports storytelling, crafting insight-led narratives that speak to the emotional stakes of live sports attendance and StubHub's role in making those moments possible.
  • Surface and develop compelling human stories — fan profiles, community narratives, and cultural moments — that bring the fan experience to life and earn meaningful media coverage.
  • Anchor high-visibility calendar moments with proactive, data-backed communications campaigns that position StubHub as an authority on sports fandom and ticket demand.
  • Partner closely with Corporate, Policy, and Government Relations Communications teams to ensure alignment and message consistency on sensitive or high-stakes sports moments, including legislative or regulatory matters involving ticketing.
  • Monitor the sports media and cultural landscape to identify emerging trends, opportunities for proactive storytelling, and moments requiring rapid response.
  • Contribute to broader consumer communications team initiatives, sharing sports-specific insights that inform company-wide messaging and positioning.

Requirements

  • Minimum of 7+ years of experience in sports communications, consumer communications, or a closely related field, with a demonstrated ability to operate independently and lead workstreams.
  • Bachelor's degree in communications, Journalism, Public Relations, or a related field; advanced degree a plus.
  • Proven track record of securing impactful earned media coverage in sports, business, and culture press.
  • Strong, established relationships with reporters and editors covering sports, sports business, and consumer culture.
  • Fluency in both cultural fandom and data-backed storytelling — equally comfortable pitching a fan story and presenting demand trend data to a business reporter.
  • Deep knowledge of the sports media landscape, including digital, social, and emerging platforms.
  • Calm, strategic, and decisive under pressure, with experience navigating fast-moving news cycles and high-stakes moments.
  • Excellent written, verbal, and interpersonal communication skills.

Benefits

  • Accelerated Growth Environment : An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package : Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off : Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
  • Comprehensive Benefits Package : Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
StubHub logo

StubHub

2.6 Glassdoor

At StubHub, our mission is to give everyone the freedom to access and connect through live experiences. As the world's leading live event marketplace, we connect fans, sellers, and partners globally, providing access to an expansive catalog of events across more than 90 countries and territories.In 2024 alone, fans purchased over 40 million tickets from more than 1 million unique sellers on our marketplace. Operating in 33 languages and offering transactions in 48 currencies, StubHub ensures that fans everywhere can discover and attend events seamlessly, no matter their location.From sports and music to comedy, dance, festivals, and theater, we enable fans to access unforgettable experiences worldwide. Our trusted and secure platform guarantees a zero-breakage ticket-buying experience, supported by advanced pricing intelligence for fair and transparent ticketing.StubHub is redefining live entertainment through consumer-focused products, omnichannel marketing excellence, and unparalleled global selection. Ready to shape the future of live entertainment?

Founded in 2000
New York, New York, USA
1.7K employees (87 in marketing)
32% recommend to a friend
50% CEO approval

Traffic Signals

Monthly Visitors
50.6M
Monthly Google Ads Budget
$930.7K
Traffic Source Mix
Search
49.9%
Direct
42.1%
Referral
5.5%
Social
1.7%
Paid
0.6%

Headcount Trend

Current headcount: ~1.7K

Marketing Team

Marketing Team Size
35 (2% of company)
Median Career Experience
11 years
Median Tenure
4.1 years
Marketing Roles Posted (Last 30 Days)
2

Funding

Total Funding
$59.2M
Last Raise
$39.6M
Series Unknown, 4 years ago

Funding History

  • Dec 2021
    Venture Round • $39.6M
  • Jan 2020
    Venture Round
  • Dec 2012
    Venture Round • $1M

Recent News