Responsibilities

• Develop and Steward Brand Strategy: Develop and steward SCAN’s and its affiliates’ brand strategy, positioning, messaging architecture, voice, and visual expression, translating business objectives and audience insights into clear frameworks that guide Marketing and Creative work and support organizational goals.
• Lead Creative Strategy and Direction: Lead creative strategy and direction across high-priority integrated marketing initiatives, guiding concepts, copy, design, hierarchy, calls to action, and channel expression to ensure work is distinctive, audience-centered, on brand, and aligned with business objectives.
• Govern Brand Standards and Strategic Partnerships: Establish and maintain scalable brand standards, naming and logo guidance, and co-branding systems; provide Brand and Creative direction for strategic partnerships and third-party use to clarify brand roles and ensure consistent application across internal and external stakeholders.
• Lead Integrated Campaign and Audience Strategy: Shape Brand and Creative strategy for major seasonal, growth, partnership, and multicultural initiatives, collaborating with business and channel owners to translate objectives into cohesive messaging and creative systems across touchpoints, including culturally relevant transcreation and multilingual adaptation where appropriate.
• Lead and Develop the Brand & Creative Team: Set team priorities and expectations, direct and review work, coach and develop talent, manage performance and capacity, support hiring and workforce planning, and build capabilities that enable autonomy while maintaining high standards.
• Direct Creative Operations and Resource Prioritization: Lead intake, triage, assignment, workflow, review, source-of-truth, and capacity-management practices for Brand & Creative, balancing urgency, complexity, and business value to improve delivery, visibility, accountability, and the effective use of internal and external resources.
• Facilitate Cross-Functional Leadership: Act as a senior Brand & Creative partner across Marketing, Product, Compliance, Legal, Sales, Digital, Communications, Technology, Finance, and external partners, clarifying roles, surfacing dependencies, and translating approved business, product, regulatory, legal, and technical inputs into actionable creative direction.
• Provide Executive Synthesis and Strategic Recommendations: Develop executive-ready narratives, presentations, updates, and decision frameworks that synthesize complex information, clarify implications and tradeoffs, and provide actionable Brand & Creative recommendations for leadership review, alignment, and decision-making.
• Translate Research and Performance into Business Insight: Interpret brand-health research, audience insights, campaign performance, and Creative Operations measures to guide strategy, assess effectiveness, support business cases, and contribute to budget, forecast, resource, and investment recommendations.
• Advance AI-Enabled Brand and Creative Capabilities: Lead the responsible integration of AI into the Brand & Creative operating model by identifying appropriate use cases, redesigning workflows, evaluating tools, establishing guardrails, and building team capability across research, synthesis, briefs, ideation, versioning, transcreation, quality review, reporting, automation, and self-service enablement, while maintaining human accountability for accuracy, brand integrity, audience relevance, accessibility, and compliance.

Requirements

• Bachelor's Degree or equivalent experience required.
• 8+ years of progressive experience in brand strategy, creative leadership, integrated marketing, advertising, communications, or a related field, including demonstrated responsibility for managing and developing professional teams.
• Proven track record in developing and stewarding brand strategy, positioning, messaging architecture, brand standards, and integrated creative work that aligns with organizational goals and requires cross-functional collaboration.
• Demonstrated ability to lead complex, high-visibility campaigns and partnership initiatives across multiple channels, balancing business objectives, audience needs, brand integrity, accessibility, product accuracy, regulatory requirements, partner requirements, and review/approval processes.
• Proven people-leadership experience, including setting priorities and expectations, directing and reviewing work, coaching and developing employees, managing performance and capacity, and supporting hiring and workforce planning.
• Demonstrated ability to direct AI-enabled Brand, Creative, or Marketing workflows—not simply use AI tools—including identifying appropriate use cases, redesigning workflows, evaluating tools and outputs, establishing guardrails, leading adoption, and maintaining human accountability for quality, accuracy, brand alignment, accessibility, and compliance.
• Strong experience with creative operations, portfolio prioritization, process improvement, resource planning, and the development of scalable systems in a fast-paced environment with multiple stakeholders and deadlines.
• Demonstrated ability to interpret qualitative and quantitative research, brand-health measures, campaign performance, operational metrics, and financial inputs to develop clear recommendations, business cases, and executive-ready narratives.
• Ability to translate complex business, product, technical, legal, or regulatory information into clear Brand and Creative strategies for diverse audiences while partnering effectively with subject matter experts and decision owners.
• Experience in healthcare, health insurance, Medicare, or another highly regulated or complex industry.

Preferred

• Graduate or Advanced Degree or equivalent experience preferred

Benefits

• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement