Senior Email/SMS Retention Project Manager

USA (Remote)

$36K/yr – $60K/yrContract

Posted 3 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Description

Who We Are:

EPŌC Studios - A growth collective for the culture.

At EPŌC, our mission is to be the growth engine for modern culture.

From emerging names to legacy icons, we play a meaningful role in every brand’s evolution. Powered by young, ambitious minds shaping today’s youth culture, we blend timeless strategy, innovative marketing, and modern creativity to build the next generation of brands. The ones bold enough to disrupt the old guard and destined to be remembered for decades.

Your Role:

You will operate at the intersection of strategy, creativity, and culture within our Email & SMS service. You will take point on team activity and the accounts you own, leading with strategy and making decisions that directly shape how our clients retain, grow, and convert their audiences.

We’re looking for someone who:

  • Wants proximity to real brand evolution.
  • Notices creative details others miss.
  • Cares about how brands feel, not just how they perform.
  • Understands that storytelling builds equity.
  • Thinks in systems and catches inconsistencies in tone, visuals, and messaging immediately.
  • Communicates clearly and moves quickly.
  • Is organized, disciplined, and digitally fluent.

You will:

  • Own a portfolio of client accounts end-to-end, setting the strategic direction for their email and SMS retention programs.
  • Develop a deep understanding of each brand's identity, tone, positioning, and visual journey.
  • Translate brand DNA into campaign concepts that feel aligned, intentional, and culturally aware.
  • Lead retention strategy across client accounts — identifying growth opportunities, diagnosing performance gaps, and making informed decisions to improve outcomes.
  • Mentor and guide junior team members, setting the standard for how accounts are managed and campaigns are executed.
  • Manage client ecosystems with a growth-first mindset across timelines, launches, collaboration, and communication.
  • Collaborate closely with a dedicated graphic designer to guide the visual and narrative direction of campaigns, not just execute them.
  • Work directly with founders, designers, and internal marketing teams to translate brand identity into performance-driven storytelling.
  • Drive drop strategies, product rollouts, retention systems, and cultural moments — not just contribute to them.

Exposure to real brand evolution; this is the modern era of marketing.

Commitment Expectations:

  • ~6-8 hours of focused work daily (30-40 hrs weekly).
  • Remote availability Monday - Saturday between 10am-5pm PST
  • Responsiveness is critical - modern culture moves fast.
  • Heavier workload periods (drops, launches, campaign pushes) will be communicated in advance.

Requirements:

  • Minimum high school diploma or GED.
  • A strong understanding of youth culture, fashion, streetwear, or lifestyle brand environments
  • 2-3+ years managing email and SMS marketing campaigns, preferably within an agency environment
  • Proficiency with ESPs such as Klaviyo, Mailchimp, or Attentive, and familiarity with SMS platforms
  • Strong project management skills with experience handling multiple client accounts simultaneously
  • Proven ability to brief, coordinate, and manage designers, and developers across concurrent projects
  • Confident client-facing communicator — able to lead calls, present work, and manage feedback and approval processes
  • Analytical mindset with the ability to interpret campaign performance data and recommend actionable improvements
  • Solid understanding of email deliverability, segmentation, A/B testing, and compliance (CAN-SPAM, GDPR)
  • Experience building and maintaining campaign workflows

Compensation:

$36,000 – $60,000 / year (Full-time, Remote)

Exact compensation is based on experience, skill set, and cultural fit within our team.

Epoc Studios logo

Epoc Studios

We are a digital marketing agency focused primarily on the culture. Our unique outside of the box approaches alongside our experience with digital marketing within the social media domain has enabled us to scale many startup streetwear brands into profitable clothing brands.

Founded in 2021
Costa Mesa, California, USA
19 employees (6 in marketing)