Responsibilities

• Platform Insights & Capabilities: Set architecture and standards for CJA (Customer Journey Analytics) and GA4 across every Lilly digital property
• Own CX /DX survey strategy and methodology, including a composite site experience score blending survey and behavioral data
• Lead A/B testing and experimentation strategy for brand.com and IBU sites, including test design, statistical accuracy, and a prioritized roadmap
• Enforce tagging taxonomy and instrumentation standards so data is credible across every property
• Own governance for who can see, edit, and act on measurement data, building on the existing AEM access model
• Experience Leadership: Lead the group embedded across brand.com, IBU sites, and other properties, turning platform output into brand-specific recommendations
• Define what counts as insight at Lilly: not a dashboard, a recommendation with a number behind it
• Run a blended FTE/contractor model held to one bar for quality and culture
• Mentor teammates to lead, not just deliver: strengthen their measurement judgment, their command of the systems they own, and their ability to tell the insight story to brand leadership, whether their growth path runs through people management or deeper technical and influence leadership
• Develop and run a repeatable up-skilling program for the full team, covering training curriculum, shared standards, and hands-on mentoring, so capability grows across the group, not just through individual mentorship

Requirements

• Bachelor's degree
• 10+ years in web/digital analytics, measurement, or insights, including people leadership
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Preferred

• Bachelor's degree in Analytics, Data Science, Computer Science, or related

Benefits

• Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).