Responsibilities

• Act as a central operational resource for cross-departmental needs, serving as the go-to expert on self-direction and Palco’s service offerings.
• Provide constant and ongoing support to the assigned State and MCO partner staff for program operations and health by supervising and supporting the Area Directors.
• Serve as a primary operational partner to other members of the leadership team to identify friction points, streamline workflows, and align on execution strategy.
• Provide a voice of operational practicality and innovation in leadership meetings and planning efforts.
• Champion and model operational discipline, continuous improvement, and accountability in day-to-day processes and systems.
• Drive excellence in self-directed services by leveraging deep programmatic knowledge to guide decisions, policy interpretation, and best practices.
• Coordinate internally to solve complex implementation and client service issues, advocating for sustainable solutions and lean design principles.
• Partner with stakeholders to assess state-specific regulations and develop compliant, scalable implementation strategies.
• Serve as a senior-level point of contact for high-stakes operational client issues and escalations, as needed, in support of the Client Engagement Team.
• Proactively identify opportunities to streamline operations and reduce manual entry and routine tasks, using data and frontline feedback to lead continuous improvement initiatives.

Requirements

• Bachelor’s degree in human services, social work, health care policy/administration, business administration, business management, or a related field preferred.
• Master’s degree or minimum of 4 years’ relevant work experience preferred.
• 4 years of program management experience required.
• Experience in Business Development or Sales and Marketing for program growth preferred.
• Proficient with MS Office and CRM software.

Preferred

• Master’s degree or minimum of 4 years’ relevant work experience preferred.

Benefits

• Generous Paid time off.
• Quarterly/Annual bonus potential.
• Retirement Savings: We will support you as you save for your future.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn, and continue to grow with access to internal and external learning opportunities.
• Great Work Environment: We are proud of our company culture of collaboration and the recognition we’ve received for our diversity efforts.