Senior Content Strategy & Operations Manager at EvolutionIQ | New York, USA | $175K/yr – $200K/yr

Senior Content Strategy & Operations Manager

New York, USA (On-site)

$175K/yr – $200K/yrSenior Level6+ years expFull time

Posted 4 months ago

Job Summary

Own the end-to-end content engine: build the operating model, govern editorial workflow, and drive measurable outcomes for adoption and enterprise credibility.

Content Operating Model: design editorial calendar, taxonomy, workflows, and governance for scalable quality.
Adoption & Thought Leadership: create guides and playbooks to reduce change friction and elevate customer outcomes.
Validation Asset & Measurement: optimize the website and establish dashboards to show performance and guide content investments.

Job Description

Build the content operating model. You will design the editorial calendar, workflows, taxonomy, and governance that make high-quality content predictable and scalable.
Develop the content that drives adoption and awareness. You'll create playbooks, guides, and thought leadership that helps our customers navigate the operational and cultural friction of change management.
Own the website as a validation asset. You will drive the information architecture, page content, and ongoing optimization to ensure the site reflects a company managing the industry's most critical claims data — specific, credible, and built for enterprise buyers doing their due diligence.
Define how performance gets measured and acted on. You will establish the reporting infrastructure that tells us what content is working, what isn't, and where to invest next.
Set and defend the editorial standard. You'll systematize how EIQ tells customer stories, transforming complex technical wins into executive-caliber case studies and outcome narratives that sales and CS teams use to close and expand.

EvolutionIQ

4.1 Glassdoor

EvolutionIQ, a CCC Intelligent Solutions company, pioneered Claims Guidance in 2019. Its explainable AI guides insurance claims professionals to their highest potential impact on claims, including specific Next Best Action guidance. EvolutionIQ improves the claimant experience and delivers better claim outcomes to claimants, carriers, and their customers. EvolutionIQ serves group disability, individual disability, and workers’ compensation markets worldwide. The New York-based company employs over 200 staff across the United States, Europe, and Australia.

Founded in 2019

New York, New York, USA

235 employees (10 in marketing)

www.evolutioniq.com

74% recommend to a friend

85% CEO approval