Owns the community engine end-to-end, shaping daily operations, content and engagement, scalable processes, risk monitoring, and cross-functional collaboration to turn Novo’s community into a value-driving, customer-centric platform.

• Operate day-to-day community operations and content calendars to drive timely engagement and brand voice at scale.
• Launch initiatives that grow participation, sentiment, and long-term community value.
• Develop and execute community-led programs that translate Novo’s brand and product story into customer relationships.