Founded in 2008, we are a global travel community that offers magical travel opportunities, including where you stay, what you do and the people you meet. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace offers access to millions of places to stay in more than 191 countries, from apartments and villas to castles, treehouses and B&Bs. With Airbnb Experiences, people can see a different side to a destination through unique, handcrafted activities run by locals. All of this is brought together in one easy-to-use and beautifully designed website and app.
About Airbnb Hosting
Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.
We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host. The Airbnb Community team is looking for an experienced Community Engagement Lead to work in region to deliver upon our Community Growth, Engagement and commercial goals for the Experiences business.
About The Role
The Airbnb team is looking for a Community Engagement Manager to build and lead our Experiences Host Community strategy for North America and Latin America. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy.
In this role, Community custodian in each region responsible for balancing the needs of our Hosting Community with those of Airbnb. You will work closely with and report to the Global Community Engagement Lead for Experiences and Services, and build collaborative relationships with the relevant Market Managers, Country Managers, and central Community team to support our hosts. This includes fostering shared virtual and physical gatherings that build Host-to-Host connection and learning.
The ideal candidate has extensive Community experience, passion and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.
Responsibilities:
Overall

• Act as the primary bridge between the central Airbnb Community team and your assigned Host Community territory. This includes coordinating and prioritizing cross functional activities, advocating for your regional communities, and reporting on overall Community health.
• Lead Community support, growth and engagement for your Host Community.
• Drive impactful initiatives from conception to completion, ensuring measurable outcomes at every stage. This includes developing project plans, managing budgets, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying risks and crafting mitigation plans.
• Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.
  

Community Growth
Recruit, onboard, and manage new Community Leaders and launch Host Clubs
Growing Host representation in Host Clubs
Testing new methods for connecting Hosts and supporting business priorities across your territory
Community Engagement:
Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation and connection
Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
Empower and support Community Leaders to develop and test region-specific programs that drive business impact and foster community connections at scale
Support global Community Engagement Programming and evolve for local language and needs
Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
Organize and lead multiple Community events, both online and in-person
Community Impact
Support the development, execution and scale of in-market pilots that leverage Community programs and our Host Community to drive Host Success and accelerate business goals.
Influence regional prioritization, process improvement, and program feedback.
Develop deep knowledge of your assigned geographic markets and become the go-to source for all Experiences Community information relating to local needs, trends and market dynamics for internal and external partners.
Act as a go to for Community team with regards to local insights and feedback
Requirements
8+ years of in-depth & demonstrated experience of managing Community - experience in Community events, online engagement or distributed communities will also be helpful.
Previous experience scaling communities while maintaining high engagement.
Strong project management skills with experience in leading programs and processes.
Ability to approach Community through a strategic business lens and align Community goals with business goals.
Familiarity with online community groups and platforms, Salesforce, Google suite, AI tools, Event management tools and other analytical tools
Entrepreneurial and action-oriented, with a growth mindset
Highly autonomous, self-driven - you can build processes from scratch or follow playbooks
Strong verbal communication and interpersonal skills
Strategic thinker with effective cross partnership skills to influence through persuasion, negotiation, and consensus building
Fluency in English and Spanish
Passion for Airbnb, Experiences, our Hosts, and the mission of the company
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $ 70-90/hr
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.