Responsibilities

• Develop and execute strategic customer and partner communications plans that align with organizational priorities and communications strategies.
• Craft, review, and deploy written communications including press releases, product announcements, stakeholder emails, FAQs, and customer and partner engagement materials.
• Serve as a liaison to improve the customer and partner experience, identify communication gaps, and resolve complex communication challenges in coordination with internal teams.
• Partner with team to distribute customer and partner messages across key outreach channels and contribute to integrated communications campaigns across email, web, social media, and partner networks.
• Translate product updates, health policy information, and organizational priorities into clear, audience-specific messaging.
• Participate in stakeholder meetings and represent C4HCO in partner communications efforts to support coordinated messaging and engagement.
• Contribute to rapid-response communications and issue management efforts, ensuring timely and accurate messaging.
• Support Open Enrollment communications strategy, planning, and execution, including high-volume, time-sensitive tasks and coordination of messaging.
• Ensure alignment between customer-facing and internal communication.
• Identify opportunities to streamline communications processes and strengthen cross-functional coordination.

Requirements

• Colorado resident.
• Bachelor’s degree in communications, marketing, journalism, public relations, or a related field.
• 3–5 years of experience in communications, marketing, public relations, strategic customer communications, or related field.
• Strong writing and editing skills across multiple formats – newsletters, emails, web content, customer notices, and internal communications.
• Ability to translate complex information (policy, technical, regulatory) into clear, accurate, customer-friendly language.
• Ability to develop strategic messaging and execute communications plans that drive engagement and clarity.
• Experience using engagement data and insights to evaluate performance and adjust communication strategies.
• Skilled at managing multiple projects simultaneously, including intake prioritization, timeline tracking, and coordinating with cross-functional teams.
• Comfortable working under pressure and adapting quickly when priorities shift – especially during high-volume periods like Open Enrollment.
• Experience collaborating with diverse internal stakeholders (marketing, policy, operations, legal) to ensure accurate and priority-aligned messaging.
• Familiarity with health insurance, the Affordable Care Act, state-based health insurance marketplaces, or the health care industry is strongly preferred but not required.

Benefits

• competitive benefits package.
• Employees are offered a robust benefits package and may elect from various offerings to tailor a package best suited to their individual needs.
• eligible to participate in the organization’s 403(b) plan
• paid time off
• short- and long-term disability
• life insurance