Senior Communications Operations Manager - USDS

New York City, NY (On-site)

$117K/yr – $211K/yrSenior Level5+ years expFull time

Posted 1 day ago

Job Summary

Own end‑to‑end cross‑functional communications programs, content operations, and launch readiness, coordinating stakeholders, governance, and reporting to drive impact.

Job Description

Responsibilities

  • Orchestrate cross‑functional comms plans, timelines, and approvals to keep initiatives on track.
  • Own content operations: calendars, assets, and consistency across channels and programs.
  • Coordinate stakeholders and vendors to deliver high‑quality materials on schedule.
  • Uphold governance: route reviews, ensure compliance, and maintain clear documentation.
  • Track OKRs and report progress; surface risks and drive mitigation.
  • Lead launch readiness and cadence execution across pre, during, and post‑launch phases.
  • Support executive and internal communications with clear briefs and updates.
  • Improve tools, templates, and SOPs to streamline workflows and scale impact.
  • Enable partners and audiences with concise, accessible materials and guidance.
  • Manage and support various internal and external events including company-wide all hands, media events, and speaking opportunities.

Requirements

  • Bachelor’s degree in Communications, Journalism, Public Relations, English, Marketing, or a related field.
  • 5 years of experience in communications, project coordination, program management, operations, or a related role.
  • Strong communication skills (written and verbal), including drafting briefs, status updates, and meeting notes for internal audiences; Strong writing and editing skills, with the ability to translate complex topics into clear, audience-appropriate messaging.
  • Demonstrated ability to manage multiple workstreams at once, prioritize effectively, and deliver under tight timelines.
  • Experience working cross-functionally with stakeholders (e.g., product, legal, security, policy, creative, and/or agency partners) to gather inputs and drive alignment.

Preferred

  • Experience supporting integrated communications planning (e.g., launch comms, executive comms, internal communications, campaigns, or events) in a fast-paced environment.
  • Familiarity with building/using templates, SOPs, and approval workflows.
  • Interest and exposure to technology topics such as data privacy, AI, cybersecurity, trust and safety, software/product launches, or public policy, and interest in learning these areas quickly.
  • Experience tracking goals and performance, creating simple reporting dashboards, and surfacing risks, dependencies, and mitigation plans.
  • Experience coordinating vendors/agencies and managing production timelines for high-quality deliverables.

Benefits

  • Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
  • For Los Angeles County (unincorporated) Candidates:​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.

Salaries

Posted range

$117K/yr – $211K/yr

Taken straight from the job posting.

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Senior Communications Operations Manager - USDS

TikTok USDS Joint Venture · New York City, NY · On-site