Responsibilities

• Own BILL's AI and innovation narrative - internally and externally - translating complex, fast-moving topics into clear, compelling stories that build confidence and excitement across audiences.
• Partner closely with product and engineering executives and senior leaders to develop messaging around AI strategy, product innovation, and evolving ways of working, ensuring the narrative is credible, timely, and audience-specific.
• Serve as the team's go-to expert for product and innovation communications, connecting the dots between internal culture and external brand.
• Lead communications strategy and execution for product launches across BILL's core lines, delivering coordinated internal and external messaging that helps employees understand and customers trust what we build.
• Own the delivery of product announcements to BILLders and lead the ideation and execution of internal product programs.
• Establish and refine scalable communications processes so launches feel coordinated, consistent, and easy for employees and external audiences to follow.
• Support engineering and technical teams with targeted internal and external communications, helping surface the 'why it matters' behind infrastructure investments, platform changes, and technical milestones.
• Bridge technical depth and audience accessibility, ensuring complex engineering stories land clearly across channels.
• Offer strategic guidance and communications support to senior leaders across Product and Engineering, ensuring alignment with BILL's overarching goals.
• Craft compelling narratives, talking points, presentations, and messaging that help leaders land complex messages clearly and at the right moment, internally and externally.