Senior Case Manager (Bilingual: English/Spanish)
Scottsdale, AZ (On-site)
Posted 1 month ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
Core Competencies
- Client advocacy and relationship management
- Negotiation and persuasive communication
- Independent judgment and sound decision-making under attorney oversight
- Leadership, mentorship, and team development
- Process improvement and efficient case workflow management
Case management & strategy
- Manage a substantial caseload of pre-litigation personal injury matters from sign-up through demand and settlement, ensuring each file moves forward on schedule.
- Determine liability and analyze applicable Arizona insurance coverage, including bodily injury, MedPay, UM/UIM, and umbrella policies.
- Identify files appropriate for litigation referral or out-of-state co-counsel; coordinate handoffs and locate qualified firms in other jurisdictions when needed.
- Maintain meticulous, up-to-date documentation in the firm's case management system.
- Serve as the primary client liaison, providing regular case updates and clearly explaining the pre-litigation process, treatment options, coverage issues, fee disclosures, and settlement authority.
- Conduct new client intake meetings, gather case facts, and set expectations for the claims process.
- Resolve client questions and concerns with empathy, professionalism, and accuracy.
- Coordinate medical treatment, including issuing Letters of Protection (LOPs), placing clients with appropriate care providers, and monitoring treatment progress against case strategy.
- Review, organize, and summarize medical records, billing, and lien information.
- Negotiate and resolve medical liens, balance bills, and subrogation claims with healthcare providers and insurers.
- Draft and finalize comprehensive demand packages, including bad-faith framing letters where applicable.
- Prepare detailed settlement summaries, disbursement statements, and fee disclosure documents for client review and attorney sign-off.
- Mentor and supervise junior case managers; provide quality control on caseload assignments and serve as the escalation point on complex files.
- Partner with attorneys on complex liability investigations, recorded statements, and pre-litigation strategy.
- Identify and champion process improvements that increase efficiency, file quality, and client satisfaction.
- Bilingual in English and Spanish (verbal and written).
- Must reside in or near the Scottsdale, Arizona area and be able to reliably commute to the office.
- Minimum 5 years of personal injury case management experience, including at least 2 years handling pre-litigation matters in Arizona.
- In-depth working knowledge of Arizona personal injury law, insurance coverage (including MedPay and UM/UIM), and medical lien resolution.
- Demonstrated experience drafting comprehensive demand packages and supporting case resolution.
- Prior experience mentoring or supervising case managers, paralegals, or other legal support staff.
- Exceptional organizational skills and strong attention to detail; able to manage a high-volume caseload under deadline pressure.
- Excellent written and verbal communication skills.
- Proficiency with legal case management software and Microsoft Office Suite.
- Hands-on experience with Filevine, CASEpeer, Litify, Needles or similar case management software.
- Paralegal certificate, bachelor's degree, or equivalent professional experience.
- Familiarity with Westlaw or comparable legal research platforms.
- Experience handling complex matters such as traumatic brain injury, commercial vehicle, or premises liability cases.
- Starting salary of $85,000, depending on experience
- Unlimited PTO
- Quarterly training stipend for professional development
- $100 Wellness Reimbursement Program
- 401(k) with 3% Employer match (Safe Harbor)
- 100% Health Insurance (including fully employer-funded coverage)
- Human Resume Review Your resume will be reviewed by our Talent Acquisition team: Real people, not AI.
- One-Way Video Interview Selected candidates will be sent a link to complete a one-way video interview. Please plan to record in your typical work-from-home environment, ensuring it is well-lit and free of distractions.
- Live Zoom Interview Candidates who move forward will meet with Talent Acquisition and the Hiring Manager for a live Zoom interview to discuss experience, role expectations, and team fit.
Rankings.io
Founded in 2013, Rankings.io was purpose-built with one goal in mind: delivering exceptional results for attorneys without compromising on customer service. While SEO was a growing field at the time of Rankings’ inception, very few companies specialized in SEO for attorneys and law firms. As a result, Chris Dreyer’s nascent agency found itself operating within a relatively small pool, but against others who were just as hungry to grow as he was. We all know that the legal profession not only attracts, but also tests some of the most competitive people in our society. After all, it’s a business in which (much of the time) there can be only one winner. The parallels between the legal vertical and legal SEO were not lost on Chris. Rankings sharpened its edge and, within a few years, found its greatest successes in possibly the most cutthroat of all niches: marketing for personal injury law firms. As a result, in 2018, Rankings niched down further and made personal injury SEO their sole focus. If Rankings’ previously competitive niche had been like swimming with piranhas in a very small pool, moving to only working with personal injury attorneys was like the proverbial knife fight in a phone booth: fast-paced, dangerous, and with precious little margin for error. In the past five years of exclusively serving personal injury law firms, Rankings has honed their skills to a razor finish. They have taken on clients in some of the most ruthless markets in the country, and they’ve produced results there that make the phrase “return on investment” seem simply an inadequate description. As Rankings moves into its second decade in operation, it is opening its doors once again to prospective clients in all areas of the legal field. Soon, firms in every practice area will learn what personal injury lawyers already know: We are Rankings.io. We play the game to win.
