Responsibilities

• Client relationships. You’ll be the primary point of contact on a portfolio of retainer accounts, building trust with senior stakeholders and positioning TargetMarket as a strategic partner. You’ll lead recurring strategy conversations, surface opportunities proactively, and grow accounts by deepening the value we provide them.
• Quality and approvals. Client-facing work routes through you for review before it ships. That includes content calendars, social deliverables, campaign assets, and web work.
• Direction to the team. You’ll give creative and strategic direction to social media managers, content creators, and other producers. You set the brief and the quality bar, even though they don’t report to you directly.
• Hands-on production. When it’s the fastest path, you’ll produce yourself: strategy docs, client-facing decks, briefs, content calendars, copy (web, email, ad), and light WordPress/Webflow edits on landing pages and client sites.
• Account economics. You’ll track time and scope against retainer budgets, flag drift early, and protect client value alongside agency margin. Cost accounting on retainer work is part of the role.
• Timelines. You’ll manage delivery schedules across multiple accounts and keep clients informed when things shift.

Requirements

• 5+ years in account management at an agency environment, with direct senior client communication and primary responsibility for retained relationships.
• Strategic thinking. You bring ideas to client meetings that clients didn’t ask for and find useful.
• AI fluency in your daily work. You use AI tools (Claude Cowork primary) regularly to sharpen thinking and produce work faster. This is how the agency operates.
• Working knowledge of AI-era search. You can explain AEO, agentic UX, and zero-click search to clients and connect them to marketing decisions.
• Hands-on production skills. WordPress & Webflow (page edits, basic layout, plugin-level familiarity), light Adobe suite, and client-ready writing across formats.
• Project management discipline. Strong working knowledge of Asana or comparable systems.
• Time and scope tracking. You watch effort against retainer scope and surface risks before they become problems.
• Digital marketing fundamentals. Working knowledge across paid media, content, SEO, social, and web, enough to direct specialists and assess their work.

Benefits

• Benefits include health, dental, vision, and 401(k) match.