Responsibilities

• Lead and develop social media strategies across key Happy Yolk home and interiors clients, ensuring work is creatively strong, commercially effective and culturally relevant.
• Own day-to-day client relationships, acting as the main strategic lead across accounts.
• Build clear monthly content strategies, campaign plans and platform recommendations aligned with wider brand and business objectives.
• Confidently lead client calls, presentations and strategic discussions.
• Maintain exceptional client communication and ensure clients feel consistently informed, supported and looked after.
• Set clear KPIs across growth, engagement, reach and content performance, alongside regular reporting and actionable insights.
• Manage multiple client accounts simultaneously while maintaining a high standard of organisation, responsiveness and attention to detail.
• Work closely with internal teams to ensure projects remain on schedule, within scope and commercially efficient.
• Understand agency operations including resourcing, account profitability, billable time and delivery efficiencies.
• Lead social content direction across accounts in collaboration with creative, production and paid media teams.

Requirements

• Previous agency experience is essential.
• Strong understanding of how agencies operate, including account management structures and workflows.
• Commercial awareness and understanding of billable hours, profitability and efficient account management.
• Excellent communication and client management skills.
• Strategic thinker with a strong understanding of social-first storytelling.
• A genuine passion for home, interiors, design and lifestyle brands.
• Strong visual eye and natural sense of taste.
• Highly organised with the ability to manage multiple projects and priorities.
• Comfortable leading conversations and building client confidence.
• Proactive, collaborative and solutions-focused.

Nice to Have

• Experience managing team members.
• Strong understanding of social-first storytelling.

Benefits

• Generous Holiday Allowance
• Start with 25 days holiday, plus your birthday off every year.
• Flexible Working
• Hybrid working in our Shoreditch, London office with the option to work from home 2–3 days per week.
• Career Development
• Ongoing training, mentorship and genuine opportunities to grow as Happy Yolk grows.
• Community Day - Paid time to support a charity, initiative or cause that matters to you.
• Team Socials &Creative Days - Regular socials, team dinners, creative inspiration days and seasonal celebrations.
• Religious Holiday Flexibility - Flexibility around the days and celebrations important to you.
• A Strong Team Culture - We care deeply about creating an environment where people feel trusted, supported and excited to do brilliant work together.