Responsibilities

• Client Service
• Start with ‘Yes’: Balance optimism with practicality to propose feasible solutions.
• Spidey Senses in Tune: Demonstrate the ability to anticipate client concerns and mitigate risks effectively.
• No Ego, No B.S.: Model humility by prioritizing solutions and results over personal credit.
• Trust & Transparency: Build deeper client trust by delivering on promises and addressing issues directly and professionally.
• Sense of Humor & Short Memory: Encourage positivity within the team by managing setbacks with grace and humor.
• Spirit of Partnership: Strengthen relationships by taking ownership of client needs and exceeding expectations.
• Account & Team Management Support
• Brand & Business Expertise: Demonstrate a strong understanding of client goals across PR, influencer, and social disciplines, contributing actionable ideas to campaigns.
• Time & Budget Tracking: Oversee some parts of a campaign budgets and timelines, anticipating challenges and proactively addressing them.
• Workflow Management: Lead cross-functional workflows for integrated campaigns, ensuring seamless execution and delivery.
• Staffing: Ensure all time entered accurately via Harvest and flag if going under or over hours.
• Employee Development: Lead by example, offering mentorship and coaching across junior levels while contributing to performance evaluations.
• Effective Communication
• Client Communication (Emails/Status Calls): Serve as a point of contact for clients on key projects, confidently managing discussions during status calls and meetings.
• Written Materials: Ensure all written deliverables, such as media materials and campaign updates, are polished and meet client expectations.
• Deck Development: Contribute to the creation of decks, providing strategic input and ensuring alignment with client objectives.
• Presentation Skills: Lead presentations for mid-level campaigns or projects, delivering clear, engaging, and actionable insights.
• Strategic Planning
• Channel Audits (Earned, Social, Influencer): Lead channel audits, synthesizing data into comprehensive insights and presenting findings to clients?"? Ensure alignment with KPIs.