Responsibilities

• Managing the retail communications strategy to support business initiatives, daily operations, field alignment and engagement
• Partnering with cross-functional teams to plan upcoming store-facing initiatives, policy updates, training rollouts, store events and operational changes to ensure clear communication and smooth execution
• Maintaining communication routines including the retail communication calendar, master communication calendar production schedules and communication workflow to ensure messages are prioritized, accurate and timely
• Ensuring messaging is consistent across channels and tailored appropriately for different audiences
• Translating business priorities and leadership updates into clear, effective communication materials
• Writing, editing, proofreading and distributing content including newsletters, bulletins, emails, templates, talking points and scripts
• Maintaining and updating SOPs, policies and store resources to ensure teams can easily access current information
• Identifying communication needs, risks and opportunities that support retail operations
• Gathering feedback from field teams, identifying communication gaps and incorporating field insights into messaging
• Tracking communication deliverables, milestones and timelines to ensure projects move forward efficiently

Requirements

• Bachelor’s degree in Communications, Marketing, Journalism, English, Business Administration, Retail Management or a related field, or equivalent experience
• 4+ years of experience in communications, retail communications, marketing communications or a related field
• 2+ years of experience developing business communication materials such as newsletters, emails, templates or bulletins
• 3+ years of experience managing communication projects and deliverables, timelines or cross-functional workflows
• Strong writing, presentation and interpersonal communication skills, with the ability to communicate clearly across audiences
• Ability to adapt and respond effectively in a fast-paced, evolving environment
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Preferred

• 5+ years of experience in retail, field or internal communications supporting a multi-unit business
• 3+ years of experience partnering with senior leaders, field leaders and cross-functional teams to support communication planning and execution
• Experience with communication platforms, project management tools and Microsoft applications including Teams, Publisher, SharePoint and Zoom, and similar content management tools

Benefits

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress