Responsibilities

• Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
• Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
• Embrace and leads a technology driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
• Inspire and coach team members to reach their full potential and act as a positive role model.
• Demonstrate flexibility to perform every other duty as assigned.
• Exhibit operational excellence through diligent adherence to policies and procedures.

Requirements

• 3 years of relevant and transferrable sales and/or customer service experience;
• OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience;
• OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
• Demonstrable leadership ability and experience. Prior supervisory experience is helpful.
• Previous instore banking experience is preferred, but not required.
• Must be positive and engaging.
• Must be bilingual in English and Spanish.
• High School Diploma or equivalent required.