NOLA Management Group is hiring a Residential Customer Specialist to represent AT&T and help homeowners throughout the New Orleans area explore telecommunications solutions that fit their needs. This is a face-to-face sales position where you'll meet directly with residential customers, recommend wireless and internet services, and guide them through the enrollment process. If you enjoy building relationships, solving problems, and working in the fast-paced telecommunications industry, we'd love to meet you.

As a Residential Customer Specialist, you'll become a trusted resource for customers looking to improve their home connectivity. Every Residential Customer Specialist plays an important role in delivering outstanding customer experiences while contributing to sales growth through personalized recommendations and professional service. You'll receive ongoing coaching, product education, and mentorship to strengthen your sales skills while expanding your knowledge of the telecommunications industry.

Residential Customer Specialist Responsibilities

• Meet directly with residential customers to understand their communication needs and recommend telecommunications products and services that best fit their household.
• Guide customers through the complete sales and enrollment process while ensuring all account information is accurate and activation is completed successfully.
• Educate customers on AT&T wireless and internet offerings, helping them make informed decisions about telecommunications services.
• Build lasting relationships with customers by providing responsive service before, during, and after each sales interaction.
• Answer customer questions, address concerns professionally, and create a positive experience throughout the sales process.
• Maintain accurate sales documentation, customer records, and enrollment information while following company and client compliance standards.
• Stay informed on the latest telecommunications products, service offerings, and promotions to confidently assist customers and support sales goals.
• Collaborate with fellow Residential Customer Specialists and leadership to strengthen customer experiences, share best practices, and contribute to continued sales success.

Residential Customer Specialist Qualifications

• Previous experience in sales, customer service, retail, hospitality, or another customer-focused role is preferred but not required.
• Comfortable communicating with new customers and building rapport through face-to-face interactions.
• Strong communication, organization, and problem-solving skills.
• Interest in technology and the telecommunications industry.
• Self-motivated with a goal-oriented mindset and a desire to develop professionally.
• Comfortable learning digital tools and product knowledge used throughout the sales process.
• Reliable transportation to commute to our Metairie office and travel throughout assigned residential territories as a Residential Customer Specialist.

Why Join NOLA Management Group?

• Hands-on training in telecommunications products and professional sales techniques.
• Ongoing mentorship and leadership development.
• Performance-based advancement opportunities.
• Opportunity to represent one of the nation's leading telecommunications providers.
• Collaborative, team-oriented culture with continuous coaching.
• Build transferable skills in customer relationship management, sales, business development, and telecommunications.

If you're ready to help customers make informed connectivity decisions while building a rewarding career in sales, apply today to become a Residential Customer Specialist with NOLA Management Group.

Please Note: This is a performance-based position with unlimited commission potential. Earnings vary based on individual performance. Any annual compensation figures referenced represent average earnings in the role and are not guaranteed.