Responsibilities

• Primarily responsible for marketing, planning, and implementing of resident service programs at assigned apartment communities ensuring compliance with the stated program objectives.
• Using interpersonal communication and a collaborative mindset, maintain professional relationships with site property management, community agencies, contracted service providers (if any), PHI, and a site’s residents.
• Provide direct resident services per regulatory agreement.
• Plan, organize, and produce events designed to promote community engagement, self-empowerment, and/or exposure to local or federal resources
• Deliver high quality results for the residents through program management, creativity, and resource research
• Overcomes roadblocks/setbacks to deliver results for the residents and programming
• Seeks resident and manager feedback, listens effectively, and provides honest, appropriate follow through and solutions
• Takes personal responsibility for assisting residents with any issues raised and responds promptly
• Ability to clearly and accurately communicate spoken, written and visually as well as displays confidence when interacting with residents, PHI team members, PHI supervisor and property team
• Resolves conflict in an appropriate manner and deals tactfully with differences of opinion

Requirements

• Some work or volunteer experience
• college education, or bachelor’s degree
• preferably in early childhood education, social work, or other human services field
• clean DMV record
• capable of clearing a national criminal background check, including fingerprint scans
• at least two years of acceptable work history

Preferred

• Basic computer skills using Microsoft Word, Excel, and a design platform (Photoshop, Printshop, Canva, etc.)