Reputation & Brand Excellence Admin

• Monitor and track online reviews, with a focus on anything below four stars
• Log and manage reviews within an internal CMS system
• Connect reviews to customer records and identify the appropriate next steps
• Coordinate closely with customer relations teams to ensure issues are addressed
• Track progress and follow up to help guide reviews toward resolution
• Maintain a clear pulse on overall brand sentiment and feedback trends

• Customer relations teams across multiple markets
• Internal stakeholders who rely on accurate data and clear communication
• This role acts as the connector between public feedback and internal resolution

• Excellent written English and strong communication skills
• Highly organized with a sharp eye for detail
• Comfortable working with data, spreadsheets, and content management systems
• Strong Excel skills and confidence using Microsoft Teams and Microsoft Office
• A calm, professional approach when dealing with sensitive or negative feedback
• Ability to work independently in a remote environment

• This role is remote long term, but onsite training is requiredMinimum of two weeks
• Includes full sales and product training to build strong foundational knowledge
• After training, the role remains remote
• Must be based in a U.S. time zone (standard business hours flexibility)

• Brand-new position with room to help define process and best practices
• Work directly influences public perception and customer trust
• Ideal for someone who enjoys ownership, structure, and meaningful follow-through